Sarah Rumshlag
Monroe,MI
Summary
Dynamic and versatile professional with experience at America's Best Contacts and Eye Glasses Optical, adept in HIPAA Compliance and fostering strong client relationships. Excelled in patient medical record management and insurance processing, alongside a proven track record in enhancing customer satisfaction through exceptional service and technical expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Optometric Technician
America's Best Contacts and Eye Glasses Optical
04.2024 - Current
- Managed approximately 50 to 70 incoming calls, emails and faxes per day from customers.
- Managed patient records accurately utilizing electronic medical record systems, maintaining strict confidentiality and compliance with HIPAA regulations.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Performed diagnostic testing accurately, contributing to early detection of ocular conditions such as glaucoma or macular degeneration.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Photographer/Assistant Photographer
Self-employeed
10.2021 - 12.2023
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
- Developed strong relationships with clients through clear communication and professionalism.
- Edited, toned, captioned, and uploaded photographs for publication.
- Assisted other photographers with approximately 10 to 15 shoots per month.
Barista
Fresh Start Coffee House
05.2023 - 10.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma -
Success Virtual Learning Centers of Michigan
Monroe05.2021
Skills
- HIPAA Compliance
- Appointment Scheduling
- Patient Medical Record Management
- Customer Education
- Insurance Verification and Processing
- Paperwork management
Certification
- Optometric Technician Level 1 Certification
- Optometric Technician Level 2 Certification
Timeline
Certified Optometric Technician
America's Best Contacts and Eye Glasses Optical
04.2024 - Current
Barista
Fresh Start Coffee House
05.2023 - 10.2023
Photographer/Assistant Photographer
Self-employeed
10.2021 - 12.2023
- Optometric Technician Level 1 Certification
- Optometric Technician Level 2 Certification
High School Diploma -
Success Virtual Learning Centers of Michigan
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