Michelle Rench

• Assisted in performing preliminary eye exams and testing procedures for patients.
• Maintained and calibrated optometric equipment to ensure optimal functionality.
• Educated patients on proper contact lens care and eyewear options.
• Documented patient histories and maintained accurate electronic health records.
• Coordinated patient appointments and managed front desk operations efficiently.
• Enhanced patient experience through effective communication and personalized service.
• Collaborated with team members to improve workflow processes within the clinic.
• Contributed to team success by cross-training in various roles within the optometric practice.
• Managed patient records accurately, maintaining strict confidentiality and compliance with HIPAA regulations.
• Enhanced patient experience by providing thorough pre-testing and efficient communication with optometrists.
• Assisted in fitting patients with appropriate eyewear, ensuring optimal comfort and visual acuity.
• Performed diagnostic testing accurately, contributing to early detection of ocular conditions such as glaucoma or macular degeneration.
• Utilized electronic medical record systems for timely documentation of patient encounters, enhancing overall accuracy of information.
• Provided exceptional customer service, addressing patient concerns and inquiries professionally and promptly.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.

verified Patients mental health insurance benefits.

Scheduled appointments

explained benefits to patient

explained benefit coverage to patients

provided remote phone and messaging support

documented patient interactions in Electronic medical chart

Maintained Hipaa compliance in my home office as this was a remote role

• Supported optometrists during examinations by preparing necessary instruments and supplies.
• Maintained inventory of optical supplies, ensuring availability of necessary equipment for efficient daily operations.
• Collaborated closely with other healthcare providers to coordinate patient care effectively, fostering a multidisciplinary approach.
• Developed strong rapport with patients through empathetic listening skills and attention to detail during appointments.
• Assisted in training incoming technicians on practice protocols and procedures, promoting consistent high-quality patient care.
• Conducted comprehensive pre-test evaluations, enabling optometrists to make accurate diagnoses and treatment plans.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Collaborated with optometry staff to reach individual and team goals.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Coordinated patient appointments and managed front desk operations efficiently.
• Coordination of the refractive surgery program

• Assisted in patient intake procedures, ensuring accurate documentation and scheduling
• Streamlined administrative tasks, enhancing communication between patients and medical staff.
• Clinical support and patient intake along with special testing.
• Scheduling and sending of referrals off base
• on the job training to become certified as a Optometry Technician
• was hired from this contractor job into the DOD civil service optometric position.

• Provided compassionate care and support to students with diverse health needs.
• Assisted in implementing individualized health plans for students, ensuring adherence to protocols.
• Monitored and documented student vital signs and health conditions accurately.
• Collaborated with educational staff to create a safe and supportive learning environment.
• Went to Illinois Department of Public health program to become certified in vision and hearing screening.
• Screened elementary students for vision and hearing testing.
• compiled yearly IPDH state reports.
• tracked and logged into student records all vaccinations.
• worked with parents on keeping students compliant to Illinois state laws.
• communicated with local providers over the phone to schedule follow up appointments if students needed to be seen.