Melissa Billingsley
MArietta ,GA
Summary
Driven Certified Optometric Technician with a proven track record at National Vision, adept in optical measurements and enhancing patient care through empathetic listening. Excelled in diagnostic imaging, contributing to revenue growth by recommending tailored services. Committed to HIPAA compliance and continuous learning, ensuring top-notch service and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Certified Optometric Technician
National Vision
01.2021 - Current
- Assisted in training incoming technicians on practice protocols and procedures, promoting consistent high-quality patient care.
- Helped increase revenue by recommending additional services or products based on individual patient needs.
- Performed diagnostic testing accurately, contributing to early detection of ocular conditions such as glaucoma or macular degeneration.
- Adhered to strict safety protocols, maintaining a clean and sanitary work environment for both patients and staff.
- Participated in continuing education opportunities to stay current on advancements in optometry best practices.
- Provided exceptional customer service, addressing patient concerns and inquiries professionally and promptly.
- Developed strong rapport with patients through empathetic listening skills and attention to detail during appointments.
- Managed patient records accurately, maintaining strict confidentiality and compliance with HIPAA regulations.
Tax Preparer Assistant
Cherokee Tax and Accounting
03.2019 - 09.2021
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
- Maintained a high level of confidentiality when handling sensitive financial information for clients.
- Contributed to building long-term client relationships through excellent customer service and consistent follow-up communications.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
Education
High School Diploma -
Lassiter High School
Marietta, GA05.1994
Skills
- Refractive Error Correction
- Optical Measurements
- Visual field testing
- HIPAA Compliance
- Insurance Verification
- Optometric Equipment Operation
- Optical dispensing
- Ocular anatomy knowledge
- Insurance Billing
- Patient testing
- Diagnostic Imaging
- Appointment Setting
Timeline
Certified Optometric Technician
National Vision
01.2021 - Current
Tax Preparer Assistant
Cherokee Tax and Accounting
03.2019 - 09.2021
High School Diploma -
Lassiter High School