Alisha Hatfield
Kent,WA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
Work History
General Manager
National Vision
03.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Investigate and compile competitive information.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Interface and maintain appropriate professional relations with The doctors, associates and customers.
- Hired, supervised, trained associates.
- Managed appointment scheduler and EHR
- Verified patient Third party benefits
Receiving/ Merchandising Manager
Ross Dress for Less
03.2008 - 03.2022
- Supervised a team of 15-20 associates and directed all merchandise and shipment processing.
- Answered multiphone line system promptly and in an appropriate manner.
- Communicated clear expectations and goals to each team member.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Processed bank deposits, change orders, and till audits
- Actively pursued personal learning and development opportunities.
Shift Supervisor
Starbucks
08.2005 - 03.2008
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Managed promotional merchandising
- Communicated clear expectations and goals to each team member.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Trained and coached partners
Education
LDO APPRENTICESHIP
WASHINGTON STATE
WASHINGTON STATE DEPT. OF LICENSINGOptomertic Tech Certification Level 1&2
National Vision
Washington State2023
Basic Education
Seattle Vocational
Seattle, WA2002
High school - Motion pictures/deca
Rainier Beach
Seattle, WAHigh school - DECA/Marketing1
Cleveland High
Seattle, WASkills
- Hire, train and coach associates on performance
- Bank deposit procedures
- Goal-oriented
- Markdown procedures
- Product inventory counts
- Merchandising
- Electronic Health Records
- Retail sales professional / customer service-oriented
- P&L management
- Labor cost controls
- Visual acuity testing
- Insurance verification
- Optical dispensing expertise
- Lens/frame fitting proficiency
- Eyewear adjustment techniques
volunteer
1999-2001 Steps Ahead/ Steps Beyond
- Tutoring and Mentoring
Timeline
General Manager
National Vision
03.2022 - Current
Receiving/ Merchandising Manager
Ross Dress for Less
03.2008 - 03.2022
Shift Supervisor
Starbucks
08.2005 - 03.2008
LDO APPRENTICESHIP
WASHINGTON STATE
Optomertic Tech Certification Level 1&2
National Vision
High school - DECA/Marketing1
Cleveland High
Basic Education
Seattle Vocational
High school - Motion pictures/deca
Rainier Beach
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