Krystal McCleavy
McHenry,IL
Summary
Motivated leader with 9+ years of experience driving sales growth and team success at National Vision. Skilled in opening new locations, training and developing managers, and building high-performing teams that exceed goals. Recognized for strong communication, hands-on leadership, and a passion for mentoring others to reach their full potential. Excited to bring training expertise and operational excellence to an Area Manager role with a path toward District Manager.
Overview
10
10
years of professional experience
Work History
General Manager
National Vision
09.2019 - Current
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Increased sales and met all goals since taking over store.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Participated in community vision screenings and outreach programs to promote optometry services.
- Exceeded store 5479 budget by 5.4% in 2024.
- Highest Controllable Contribution in 2024 with 149%.
- Currently exceeding budget by 3.1% YTD.
Training Store Manager
National Vision
03.2023 - 06.2025
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Oversaw opening of 2 new locations.
- Preforming training in classroom and on-site for 6 new associates per location.
- Implemented program to develop assistant managers into general manager positions.
- Oversaw multiple locations at a time to increase productivity and revenue.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Created and presented presentations for implementation of new objectives.
- Supported district managers and area doctors in leading district to success.
- Developed resources to control payroll districtwide.
- Onboarding doctors on first day by providing expert knowledge and positive environments.
- Led training sessions for General Managers and provided feedback.
Sales Associate, Assistant Manager
National Vision
12.2015 - 09.2019
- Engaged with customers in sincere and friendly manner.
- Recommended merchandise to customers based on their lifestyle and preferences.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Built relationships with customers to increase likelihood of repeat business.
Contributed to annual store sales by selling over $300,000 in eyeglass sales. - Promoted from Optician to Permanent Third Key
- Counted cash drawers and made bank deposits.
- Assisted management in training of incoming sales team members.
- Instructed team members on appropriately handling difficult and complicated sales.
- Greeted customers in a timely fashion, while quickly determining their needs.
Prioritized helping customers over completing other routine tasks. - Answered product questions with up-to-date knowledge of sales and store promotions.
Education
High School Diploma -
McHenry High School
McHenry, ILSkills
- Training and development
- Employee development
- Excellent Customer Service
- Time management
- Multi-unit operation management
- Supervision and training
- Sales expertise
- Leadership
- P&L management
- Customer retention
Timeline
Training Store Manager
National Vision
03.2023 - 06.2025
General Manager
National Vision
09.2019 - Current
Sales Associate, Assistant Manager
National Vision
12.2015 - 09.2019
High School Diploma -
McHenry High School