Damon Lewis Williams
Washington,United States
Summary
General manager with a strategic vision for enhancing team performance and customer satisfaction. Leverages skills in operational strategy, team leadership, and data analysis to optimize service delivery and drive measurable improvements. Committed to fostering a collaborative work environment and implementing innovative solutions for business growth.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
8
8
years of professional experience
Work History
General manager
McDonald's
Washington, United States
03.2020 - 03.2025
- Led team to improve customer satisfaction, boosting sales by 12% through efficient operations.
- Streamlined processes, reducing order errors and enhancing service speed by 7 minutes per order.
- Managed budget effectively, achieving cost savings and maintaining quality standards.
- Implemented training programs, increasing staff productivity and morale.
- Resolved operational issues promptly, ensuring seamless daily operations and customer satisfaction.
- Led a team of 30 to achieve operational excellence, driving customer satisfaction scores to new highs through focused training and performance reviews.
- Implemented cost-saving strategies that reduced waste by optimizing inventory management, leading to substantial improvements in profitability.
- Fostered a culture of teamwork by coordinating staff schedules and promoting open communication, resulting in a more engaged workforce and improved service delivery.
- Developed and launched a new training program for staff that enhanced service speed and accuracy, contributing to noticeable gains in operational efficiency.
- Passionate about mentoring team members, creating a supportive environment that encourages personal growth and professional development.
- Optimized inventory management, leading to substantial cost savings while ensuring product availability and minimizing waste.
Department manager
McDonald's
Washington, United States
01.2019 - 05.2020
- Led team to enhance customer service, boosting satisfaction scores by 12%, improving team efficiency.
- Managed inventory, reducing waste by 8%, ensuring cost-effective operations.
- Trained new staff, increasing team productivity, fostering a collaborative work environment.
- Coordinated inventory management processes, reducing food waste and optimizing supply levels while ensuring compliance with health regulations.
- Implemented a new scheduling system, streamlining staff shifts and improving productivity during peak hours, resulting in smoother operations.
- Analyzed customer feedback to identify service gaps, leading to targeted improvements that elevated overall dining experience.
- Fostered a positive team environment, encouraging open communication and collaboration, which contributed to lower staff turnover.
Shift manager
McDonald's
Washington, United States
01.2017 - 12.2018
- Trained new crew members, fostering a collaborative environment that improved team efficiency and enhanced service quality.
- Implemented streamlined training processes, leading to quicker onboarding and noticeable gains in customer satisfaction scores.
- Monitored shift performance metrics, identifying areas for improvement that resulted in enhanced operational workflows.
- Encouraged upselling techniques among team members, contributing to increased average transaction values and improved sales.
- Developed a peer feedback system, promoting open communication and driving continuous improvement in service delivery.
- Manage shift operations, enhance team efficiency, improve customer satisfaction significantly.
- Oversee staff training, ensure compliance, maintain high service standards, boost team morale.
- Resolve conflicts, optimize scheduling, achieve seamless shift transitions and increased productivity.
- Streamlined shift operations, leading to improved team efficiency and enhanced customer service during peak hours.
- Fostered a positive work environment by mentoring staff, resulting in noticeable gains in employee morale and retention.
- Analyzed sales data to optimize inventory management, minimizing waste and ensuring product availability.
- Implemented new training protocols for crew members, enhancing service speed and consistency across all shifts.
- Coordinated with management to develop promotional strategies, driving increased foot traffic and boosting daily sales.
- Coordinated staff training initiatives, ensuring compliance and strengthening service standards, which fostered a more cohesive team environment.
- Analyzed customer feedback to identify service gaps, implementing targeted improvements that resulted in noticeable gains in customer loyalty.
Crew trainer
McDonald's
Washington, United States
01.2017 - 12.2017
- Trained new team members, enhancing service efficiency and customer satisfaction.
- Led team to improve order accuracy and reduce wait times, boosting customer loyalty.
- Mentored staff on safety protocols, ensuring a secure and compliant work environment.
- Collaborated with management to implement strategies, achieving measurable operational improvements.
Education
Restaurant General Manager - General Manager
Hamburger University
Skills
- Conflict Resolution
- Team Leadership
- Data Analysis
- Project Management
- Operational Strategy
- Customer Engagement
- Performance Optimization
- Team Building
- Coaching
- Training Development
- Problem Solving
- Sales Strategies
- Performance Metrics
- Customer Retention
- Strategic Planning
- Risk Management
- Negotiation Skills
- Change Management
- Market Research
- Financial Acumen
- Inventory Control
- Customer relationship management
- Operational excellence
- Budget management
- Team leadership
- Inventory optimization
- Customer service
- Process improvement
- Training program development
- Performance analysis
- Conflict resolution
- Time management
- Effective communication
- Team building
- Mentor coaching
- Strategic planning
- Customer relations
- Labor cost controls
- Organizational restructure and change
- Budgeting and cost control
- Purchasing
- Administrative skills
- Schedule management
- Problem resolution
- Staff supervision
- Purchasing and planning
- Business development
- Multi-unit operation management
- Data review
- Profit and loss
- Skilled negotiator
Personal Information
Title: General manager
Timeline
General manager
McDonald's
03.2020 - 03.2025
Department manager
McDonald's
01.2019 - 05.2020
Shift manager
McDonald's
01.2017 - 12.2018
Crew trainer
McDonald's
01.2017 - 12.2017
Restaurant General Manager - General Manager
Hamburger University