Michelle Morris
Lodi,CA
Summary
Accomplished Store Manager at Smart And Final, adept in customer service management and problem-solving. Successfully enhanced customer satisfaction ratings by coaching staff in sales techniques. Expert in store operations and fostering team collaboration, ensuring a positive work environment. Proven track record in inventory control and loss prevention, minimizing shrinkage effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Smart And Final
Antioch, CA
01.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Galt High School
Galt, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Certification
Serve safe certified
Timeline
Store Manager
Smart And Final
01.2007 - Current
High School Diploma -
Galt High School