MICHELLE MORTIMER
Wesley Chapel,FL
Summary
Mature medical professional with strong customer service skills. Friendly, organized, flexible and adaptable with the ability to work under pressure after years of experience as part of the Emergency Department Team of a Level 2 Trauma Hospital. Experience working unconventional hours, on call shifts, weekends and holidays. Strong Casting, Bracing, Traction skills and application of DME, casts, and splints to both Pediatric,Adult, and Psychiatric patients in both the ED setting, hospital and clinical settings. Direct experience training and assisting both Resident Physicians, and Ortho Techs.
Overview
27
27
years of professional experience
Work History
Orthopedic Technician
Coastal Orthopedics And Sports Medicine
Bradenton, FL
03.2024 - Current
- Ordered supplies necessary for daily operations within budgetary constraints.
- Assisted with pre-operative, intra-operative and post-operative care of patients undergoing orthopedic surgery.
- Instructed patients on proper use of crutches and braces following an injury or surgery.
- Provided wound care services such as changing dressings or applying topical ointments.
- Ordered medical supplies for the department according to established protocols.
- Worked collaboratively with other healthcare providers including nurses, physicians and radiologists.
- Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
Flight Attendant
Allegiant
St. Petersburg, FL
05.2022 - 09.2023
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Provided assistance to disabled passengers when necessary.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Provided safety instructions to passengers prior to takeoff and landing.
- Observed passengers for intoxication or possible threat to safety.
Orthopedic Technician
BayCare
Tampa, Florida
01.1999 - 04.2022
- Performed rounds for inpatients and verified completion of proper traction alignment, correct brace fitting and routine dressing changes.
- Handled surgical table equipment, positioned patients and applied plaster casts and dressings.
- Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
- Ensured compliance with hospital policies related to infection control practices.
- Worked collaboratively with other healthcare providers including nurses, physicians and radiologists.
- Responded promptly to emergency situations involving orthopedic trauma cases.
- Provided direct assistance to the orthopedic surgeons during surgical procedures.
Orthopedic Technician
Tenent Health System/DMC Sports Medicine
Farmington Hills, Dearborn, Troy
07.1999 - 04.2022
- Partnered with healthcare teams to address care plan management, development and implementation
- Dedicated 20 hours per week as on-call Orthopedic Technician for trauma patients in Emergency Department
- Conducted physical assessments of relevant body areas and performed application of DME, casting, splinting and traction
- Assisted with bone reductions, use of finger traps, wound care, sterile procedures and use of mini C-Arm
- Administered specialized treatment for multiple patients daily.
Orthopaedic Technician Supervisor
Florida Orthopaedic Institute
Tampa, Florida
01.2014 - 12.2019
- Developed and distributed employee work schedules based on operational needs and employee requests
- Coordinated with other healthcare providers concerning treatment plans for patients
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs
- Maintained up-to-date information in electronic medical records software
- Sought ways to improve processes and services provided
- Assessed caller accounts to determine benefits, identify service needs and resolve issues
- Followed up with patients about resolved issues to maintain high standards of customer service
- Cross-trained and backed up other Orthopedic Technicians
- Devised solutions for patient issues.
Orthopaedic Technician/Patient Care Technician, Emergency Department
All Children's Hospital Inc.
St. Petersburg, FL
03.2008 - 05.2010
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs and offered qualified support
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Orthopaedic Technician/Orthopaedic Technician/Patient Care Technician, ER
Tampa Orthopedic Associates And Sports Medicine
Tampa, Florida
04.2004 - 05.2008
- Documented vital signs and health history for patients in clinic and hospital environments
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Sanitized, restocked and organized exam rooms and medical equipment
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Oriented and trained new staff on proper procedures and policies
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Patient Care Technician
BayCare
Tampa, FL
01.1999 - 02.2001
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Provided emotional support for patients and families during difficult times.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Education
High School Diploma -
Liberty High School
06.1985
Nursing
St. Petersburg College
Clearwater, FLSkills
- Strong customer service skills
- Casting, bracing, traction skills
- Application of DME, casts, and splints
- Training and assisting resident physicians and ortho techs
- Partnering with healthcare teams for care plan management
- Conducting physical assessments and performing treatments
- Administering specialized treatment for multiple patients daily
- Developing and distributing employee work schedules
- Customer interaction
- Critical thinking
- Organization and time management
- First aid/CPR
- Attention to detail
- Problem-solving
- Adaptable
- Coordinating with other healthcare providers
- Communicating with doctors, nurses, patients, and employees
- Maintaining up-to-date information in electronic medical records
- Seeking ways to improve processes and services
- Assessing caller accounts and resolving issues
- Following up with patients about resolved issues
- Cross-training and backing up other orthopedic technicians
- Devising solutions for patient issues
- Obtaining patient vital signs and reporting results
- Answering patient assistance calls and offering support
- Offering immediate assistance in emergency and routine situations
- Organizing and replenishing unit supplies
- Responding to patient emergencies and notifying clinicians
- Documenting vital signs and health history
- Promoting office efficiency and coordinating charts
- Sanitizing, restocking, and organizing exam rooms and equipment
- Enhancing patient outcomes through education
- Orienting and training new staff
- Conducting inventory of supplies
- Liaising with patients and addressing inquiries, appointments, and billing questions
Timeline
Orthopedic Technician
Coastal Orthopedics And Sports Medicine
03.2024 - Current
Flight Attendant
Allegiant
05.2022 - 09.2023
Orthopaedic Technician Supervisor
Florida Orthopaedic Institute
01.2014 - 12.2019
Orthopaedic Technician/Patient Care Technician, Emergency Department
All Children's Hospital Inc.
03.2008 - 05.2010
Orthopaedic Technician/Orthopaedic Technician/Patient Care Technician, ER
Tampa Orthopedic Associates And Sports Medicine
04.2004 - 05.2008
Orthopedic Technician
Tenent Health System/DMC Sports Medicine
07.1999 - 04.2022
Orthopedic Technician
BayCare
01.1999 - 04.2022
Patient Care Technician
BayCare
01.1999 - 02.2001
High School Diploma -
Liberty High School
Nursing
St. Petersburg College