Hi, I’m
Michelle Márte
Spring Hill,FL
Work Preference
Overview
14
years of professional experience
4
years of post-secondary education
Work History
Stephens & Michaels AssociatesSalem, NH
Collection Specialist
08.2012 - 01.2015
Job overview
- Managed case load for various client accounts and worked professionally to negotiate and resolve financial matters.
- Handled administrative duties, including data entry, filing and quality assurance.
Nelson, Watson & Associates, LLCHaverhill, MA
Collection Specialist
01.2008 - 08.2012
Job overview
- Maintained accounts for various client balances and worked professionally to negotiate and resolve financial matters.
QualxServTewksbury, MA
Office support/Coordinator
09.2006 - 12.2008
Job overview
- Identified, initiated, and facilitated resolution of customers inquiries.
Hospice Care, Inc.Stoneham, MA
Development & Marketing Assistant
01.2003 - 03.2005
Job overview
- Maintained records for donation software, handled all mass mailings, covered reception area as needed, managed donation letters, and covered medical records office as needed.
Merrimack Valley HospiceLawrence, MA
Assistant to the Vice president
10.2000 - 01.2003
Job overview
- Maintained day-to-day schedule of the vice president and all meetings, schedules, and travel.
- Maintained and updated all HIPPA paperwork.
- Responsible for meeting notes and distribution.
- Data entry and training for new employees.
- Managed phones and scheduling interviews for potential new hires.
Education
Northern Essex Community CollegeHaverhill, MA
Associate of Science from Human Services
08.2018 - 05.2019
Southern New Hampshire UniversityHooksett, NH
Bachelor of Science from Psychology
09.2019 - 05.2023
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Skills
Billing problem resolution
History research
Balance collection
Payment plan management
Delinquency prevention
Payment posting
Customer research
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Southern New Hampshire University
Bachelor of Science from Psychology
09.2019 - 05.2023
Northern Essex Community College
Associate of Science from Human Services
08.2018 - 05.2019
Collection Specialist
Stephens & Michaels Associates
08.2012 - 01.2015
Collection Specialist
Nelson, Watson & Associates, LLC
01.2008 - 08.2012
Office support/Coordinator
QualxServ
09.2006 - 12.2008
Development & Marketing Assistant
Hospice Care, Inc.
01.2003 - 03.2005
Assistant to the Vice president
Merrimack Valley Hospice
10.2000 - 01.2003