MICHELLE M. SEGURA

- Managed multi-line phone systems and directed calls to appropriate staff members.

- Scheduled and coordinated client appointments, hearings, and meetings for attorneys.

- Maintained and organized legal files, ensuring accuracy and confidentiality.

- Assisted attorneys with document preparation and e-filing court documents.

- Provided excellent customer service to clients via phone and in-person interactions.

- Handled data entry and maintained up-to-date client records in Microsoft Office.

- Supported legal staff with administrative tasks and office organization.

- Ensured timely completion of assigned tasks and met all deadlines.

- Managed client relationships and addressed customer inquiries regarding credit reports.

- Processed credit applications and verified documentation for accuracy.

- Communicated with clients to provide updates and request additional information as needed.

- Maintained detailed records of client interactions and credit processing activities.

- Utilized Microsoft Office and Outlook for daily administrative tasks.

-Greeted clients and managed front desk operations in a busy law office.

- Scheduled appointments and maintained attorney calendars.

- Handled multi-line phone systems and directed calls to appropriate staff.

- Prepared legal documents and correspondence for attorneys.

- Maintained organized filing systems and ensured confidentiality of client information.

- Collected and reviewed loan documentation for accuracy and completeness.

- Communicated with clients to obtain required documents and provide status updates.

- Assisted loan officers with file preparation and submission to underwriting.

- Maintained organized records and ensured timely processing of loan files

• Processed for the #1 and #2 loan officers in the state of Texas within our company.
• Closed an average of 25 loans a month.
• Awarded highest producing processor in the Houston area.