Open To Work
Michelle Murphy
Urbandale
Summary
Resourceful System Administrator known for high productivity and efficiency in solving, adaptability, and communication, ensuring smooth system operations and EDI management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Billing system administrator
PMM
West Des Moines
02.2020 - Current
- Ran credit balance reports
- Researched accounts and refund the appropriate party
- Post insurance and miscellaneous payments
- Work insurance denials
- Serve as the assistant administrator for the billing software
- Update support tables for insurance and physicians
- EDI claim and payment file management
- Oversee all EDI connections for claim submissions and remittance files
- Work closely with billing manager during RCM projects
- Keep current on new technologies, tools and systems that can enhance efficiency
- Assist the billing team with system, procedural and insurance questions
- Review collections
Shift Leader
Drugtown
Ankeny
01.1996 - 04.2000
- Supervised daily operations and maintained staffing schedules for optimal efficiency.
- Trained and mentored team members on customer service and operational procedures.
- Ensured compliance with safety standards and company policies during shifts.
- Coordinated inventory management and assisted in restocking shelves regularly.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Managed cash handling procedures, ensuring accuracy in transactions daily.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assessed reports and adjusted workflows to realign with targets.
Education
High School -
Ankeny High School
Ankeny, IASkills
- System operations
- EDI management
- Insurance processing
- Billing software
- Credit balance rep
- Created and modified workflows based on system capabilities
Certification
Imagineone ICP certified
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Billing system administrator
PMM
02.2020 - Current
Shift Leader
Drugtown
01.1996 - 04.2000
High School -
Ankeny High School