Michelle Muscato

• Management of day-to-day operations of property,
• Resident relations,
• Site staff supervision, and daily activities
• Oversight of all resources of property
• Operate property in accordance with policies and procedures
• Work with community, and city agencies
• Processing of HUD certifications and residents for eligibility
• Processing applications for residency
• Attend inspections conducted by owners and/or agency personnel
• Review and analyze monthly financial reports and note variances
• Hire, lead, direct, evaluate, and manage team members
• Process Payroll/Time sheets
• File evictions, WRIT court paperwork
• Process Final bill statements
• Post Resident Rent
• Pay and post invoices with PO's
• Order supplies as needed
• Work with Vendors for make ready units and overall property maintenance
• Responsible for Delinquently collection
• Monthly Close out and account reconciliation
• Processing RFTA, for Housing residents
• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained sufficient number of units market-ready for lease.
• Handled disciplinary actions, performance appraisals and terminations of company staff.
• Kept accurate records of all resident and tenant correspondence.
• Resolved conflicts between tenants regarding noise, encroachments and parking.
• Processed security deposit refunds.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Showed apartments to potential tenants and answered questions regarding community.
• Posted policies and rules in common areas for tenant review.
• Assessed property every month, compiled information and wrote reports regarding findings for submission to Regional Manager.
• Administered operations to handle needs of more than 400 tenants across 256 property units
• Implemented and enforced policies and procedures to maintain properties to highest standards
• Responded to Common Area Maintenance (CAM) inquiries
• Delivered emergency 24-hour on-call service for tenants on building issues
• Collected and maintained careful records of rental payments and payment dates
• Monitored and tracked payments and expenses, providing timely and accurate financial reports
• Coordinated appointments to show marketed properties
• Generated professional networks by engaging in professional, industry and government organizations
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
• Conducted regular inspections of both interior and exterior of properties for damage
• Kept properties in compliance with local, state and federal regulations
• Communicated effectively with owners, residents, and on-site associates
• Administered operations to handle needs of more than 400 tenants across [256] property units
• Planned special events such as ESL classes, After school education, Job fair services, Food Bank services

• Receiving in overnight parts by 9am deliver to each technician
• Order parts using data base CCC one and OPS trax from vendors
• Receive in parts with scanner daily and label all parts
• Invoice all parts received for AR dept
• Process returns and process RMA acknowledge credits
• Call on status of back orders credits urgent order
• Answer phone process payments for customers schedule repairs
• Answer questions to vendors check Arrival of Express orders
• Data entry match PO numbers to invoices
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Rearranged parts department to better serve changing trends and keep workspaces organized
• Handled day-to-day shipping and receiving overseeing more than 50 packages per day
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Monitored and evaluated supplier performance to maintain quality of parts
• Provided timely, insightful and accurate reports to upper management

• Assist in processing unit orders and entering customer orders into MAXX ERP system
• Assists customers with locating service facilities, requests for warranty
• Parts identification, pricing, and orders
• Issue Return Material Authorization (RMA's) for parts or products that are to be returned
• Due to defect, shipping error, order entry error or other reason
• Provides telephone support and technical services for consumers, distributors, service centers, and scientific customers
• Oversee parts orders daily scan
• Adhere to Customer Service order processing guidelines
• Provides support to department by working on special projects, management, etc
• Provide sales information to customers and distributors
• Worked with management to manage work flow, materials and deadline
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Managed timely and effective replacement of damaged or missing products.
• Managed over 65 customer calls per day
• Updated account information to maintain customer records
• Tracked customer service cases and updated service software with customer information
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Participated in team meetings and training sessions to stay informed about product updates and changes

• Order Entry, keyed orders in system using copix program
• E-mailing & faxing customer quotes or pricing,
• Sending new quotes
• Confirming customer purchase orders
• Assisted with special projects for marketing such as creating spec sheets and new catalog mailings
• Updating excel spread sheet information
• Delivered prompt service to prioritize customer needs.
• Communicated professionally with colleagues, freelancers and clients.
• Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service

• Taking and processing Credit Cards over phone

Typing the Publication for the News Paper daily

• Sending correspondence letters, keeping note books of back up files and articles for publications
• Processing daily deposits of Cash and checks for bank
• Reported financial data and updated financial records in ledgers and journals
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy
• Managed and responded to correspondence and inquiries from customers

• Worked in GERS and Oracle data bases
• Created Bills of ladings and in store transfers for load manifest
• Put manifest in order for warehouse and scheduled shipments
• Put together driver packets and delivery logs for routing
• Logged and filed shipment records and manifest in data base
• Made labels for receiving in Vendor product
• Customer service for Baker showrooms, stores, and dealers
• Processed driver payroll in Excel took data from driver stop sheets
• Handled day-to-day shipping and receiving overseeing more than 25 orders per day
• Reviewed paperwork to determine priorities and set schedules
• Orchestrated routing by producing accurate shipping documentation and package labels
• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
• Processed returns and updated accounts
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
• Monitored and tracked shipments to determine timely delivery and minimize delays
• Compared shipping orders and invoices against contents received to verify accuracy
• Conducted research to address shipping errors and packaging mistakes
• Verified orders by comparing names and quantity of items packaged with shipping documents
• Processed required paperwork to expedite handling of shipped and received goods
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping

• Checked dealer paperwork for correct underwriting approval
• In-put of loans on computer software system
• Contacted Auto dealers for paper work and funding information
• Verified Employment and income along with back ground checks
• Pulled Credit bureaus off CBC credit Web Site for underwriting
• Sending packets to Auto Dealers for underwriting dept
• Employment Verifications
• Researched information provided by customer concerning employment, collateral and account details
• Maintained correspondence and completed forms related to loans and closings
• Monitored key dates to obtain information by deadlines
• Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork
• Set up files using loan officer checklist and submitted on-time for processing
• Worked with Loan Officer to create application profile in system and review key information at various stages within process