Michelle Musgray
Maywood,IL
Summary
Results-oriented Manager with a proactive approach and strong sense of ownership. Demonstrates exceptional customer service and work ethic, consistently surpassing company expectations. Adept at cultivating collaborative relationships and excelling in team-driven environments.
Overview
15
15
years of professional experience
Work History
Store Manger and Assistantn Manager
Dollar Tree
Forest Park, IL
04.2024 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Monitored staff performance and addressed issues.
Delivery Driver
DoorDash
Chicago, IL
01.2024 - Current
- Pick up restaurant orders and deliver them to customers and businesses.
- Handle customer interactions with respect and professionalism.
- Drive and comply with all rules of the road.
Waitress
Red Robin
Norridge, IL
06.2009 - 07.2017
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Maintained a clean work station by restocking supplies, wiping down counters.
Skills
- Customer service
- Inventory Management
- Problem Solving
- Budgeting
- Communications
Timeline
Store Manger and Assistantn Manager
Dollar Tree
04.2024 - Current
Delivery Driver
DoorDash
01.2024 - Current
Waitress
Red Robin
06.2009 - 07.2017
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