Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Michelle Music

Palos Hills,IL

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

14
14
years of professional experience

Work History

Ambassador

Mirum Pharmaceuticals
Foster City, CA
05.2022 - Current
  • Speak upon the drug Livmarli associated with Liver Disease ( Alagille Syndrome) and its success.
  • Hold seminars with Physicians as well as families.
  • Mentorship program with families with children associated with Alagille Syndrome.

Salon Sales Consultant

SalonCentric
Chicagoland Area , IL
03.2020 - 05.2022
  • President Club WInner
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Performed weekly follow-up with existing customers to provide additional support and address any concerns.
  • Provided pricing information to customers regarding specific products.

District Manager

Floyd's 99 Barbershop
Chicago, IL
01.2014 - 09.2019
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class work
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Increased sales by establishing goals, overseeing performance in shop
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Established and administered annual budget with effective controls to prevent overage's, minimize burn rate and support sustainability objectives
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops
  • Recruited, hired and trained new employees, including monitoring and review of individual performance
  • Coordinated and launched grand openings for new barbershop's
  • Ran daily reports to assess performance and make proactive adjustments
  • Grew district sales 10%-20% year over year
  • Managed the number 1 shop in the company for 9 years

Shop Manager

Floyd's 99 Barbershop
Lagrange , IL
01.2011 - 01.2015
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Top barbershop in the country for sales, low retention, and high performance
  • Raised over $150, 000 in St.Baldrick's Foundation
  • Very active member in Lagrange Business Association
  • Top Colorist in the company while maintaining high performing shop numbers
  • Highest performing manager
  • Exceeded established sales goals and increased client retention by 30%

Hairstylist

Floyd's 99 Barbershop
Chicago, IL
10.2009 - 01.2011
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Consistently received positive performance reviews from guests
  • Expanded client base by direct referrals

Education

Cosmetology - Cosmetology Education

Cameo Beauty Academy
Oak Lawn, IL
2001

Skills

  • Effective leader
  • Conflict Resolution
  • Coaching and mentoring
  • Relationship building
  • Goal-oriented
  • Territory growth
  • Sales forecasting
  • Delegation
  • Performance Management
  • Operations management
  • Budgeting and forecasting
  • Sale expertise
  • Health and safety compliance
  • Marketing
  • Incidents management
  • Business Development
  • Financial Management
  • Business Planning
  • Staff Training

Accomplishments

  • Presidents Club Winner

Languages

Croatian
Native/ Bilingual

References

References available upon request.

Timeline

Ambassador

Mirum Pharmaceuticals
05.2022 - Current

Salon Sales Consultant

SalonCentric
03.2020 - 05.2022

District Manager

Floyd's 99 Barbershop
01.2014 - 09.2019

Shop Manager

Floyd's 99 Barbershop
01.2011 - 01.2015

Hairstylist

Floyd's 99 Barbershop
10.2009 - 01.2011

Cosmetology - Cosmetology Education

Cameo Beauty Academy

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Michelle Music