Michelle Mwanza
Cyber Security Engineer
Washington,DC
Summary
Dynamic and tech-savvy professional with over 5 years of experience in Customer Service, Data Management, and Development Organizations. Proficient in Business Development, Product Management, and Research with a strong educational background in Cybersecurity, Economics, and Psychology. Adept at using analytical skills to enhance IT operations and contribute effectively to organizational success. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Field Engineer
SBP CONSULTING, LLC
04.2024 - Current
- Creating thorough test cases and plans based on the needs and specifications of the product
- Creating both automatic and human tests to verify the product's security, dependability, and functioning
- Creating and managing automated test scripts to increase coverage and efficiency
- To decide, record, and check hardware and software flaws
- Coding and designing reviews to offer a testing viewpoint.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Applied expertise in comprehensive root cause failure analysis.
Server/Bartender
Swahili Village the Consulate
02.2022 - 04.2024
- Provided authentic African dining experience, serving cuisine and beverages with originality
- Demonstrated excellence in customer service, problem-solving, and upselling strategies
- Managed point-of-sale transactions and ensured a clean and organized bar environment.
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Librarian
Montgomery College
10.2022 - 12.2023
- Facilitated access to information, aided with book location, and supported library records
- Conducted technical support for students and organized programming events.
- Located requested books on shelves and in library database and fetched items for patrons.
- Collaborated with teachers and school administrators to develop library resources for students.
Manager
Hakuna Matata Grill
05.2019 - 10.2021
- Spearheaded operations, ensuring top-notch customer service and efficient staff management
- Implemented inventory control, menu planning, and quality assurance measures.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Business Development and Marketing
MTN Headquarters
02.2019 - 03.2019
- Found strategic partnerships, managed existing relations, and conducted market research
- Developed business goals and KPIs, ensuring successful implementation.
- Designed and executed successful marketing campaigns across various platforms, raising brand awareness and generating leads.
- Organized networking events for industry professionals, creating valuable connections for potential partnerships or collaborations.
- Managed a diverse portfolio of clients from multiple industries, tailoring solutions that catered specifically to their needs.
Product Development and Design Team Lead
MTN
10.2018 - 02.2019
- Led product development initiatives, maximizing ROI, and driving optimization
- Collaborated cross-functionally to find opportunities and enhance customer experience.
- Identified opportunities for process improvement within the team, leading to enhanced efficiency and productivity levels.
- Conducted regular performance reviews for team members, providing constructive feedback for professional growth and development.
- Established clear communication channels between designers, developers, and other stakeholders for seamless collaboration on complex projects.
Education
Associate of Applied Science - Cyber Security
Montgomery College
Maryland 05.2024
Bachelor of Arts in Economics, Psychology, and Marketing -
Bengaluru (Bangalore) University
Bangalore India 05.2018
Skills
- Proficient in Microsoft Office, Excel, and social media platforms
- Skilled in decision-making, networking, and business case creation
- Experienced in cloud computing, Python, virtualization, Linux, and network security
- Strong analytical skills, adept at data analysis and statistical software
- Effective communicator with a keen understanding of cybersecurity principles
Accomplishments
- Significantly contributed to the growth of Hakuna Matata Grill through increased customer retention and satisfaction.
- Played a pivotal role in enhancing IT project security through penetration testing.
Personal Information
- Date of Birth: 03/09/96
- Nationality: Zambian
References
- Eustace Zulu, Supervisor, Zanaco Bank Zambia, Eazi2021@gmail.com
- Mumba Ngulube, Mentor, Economist, World Bank Group +1 202 386 9950
- Michelle Vanegas-Lacan, Manager, Swahili Village the Consulate, +1 202 725 0706
Timeline
Field Engineer
SBP CONSULTING, LLC
04.2024 - Current
Librarian
Montgomery College
10.2022 - 12.2023
Server/Bartender
Swahili Village the Consulate
02.2022 - 04.2024
Manager
Hakuna Matata Grill
05.2019 - 10.2021
Business Development and Marketing
MTN Headquarters
02.2019 - 03.2019
Product Development and Design Team Lead
MTN
10.2018 - 02.2019
Associate of Applied Science - Cyber Security
Montgomery College
Bachelor of Arts in Economics, Psychology, and Marketing -
Bengaluru (Bangalore) University
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