Michelle Nadra
Buffalo Grove,IL
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
14
14
years of professional experience
Work History
Relationship Banker
BMO Bank
Libertyville, IL
05.2024 - Current
- Achieved excellent customer satisfaction by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with processing loan applications and working further to ensure applications were approved in a timely manner.
Relationship Banker
Old National Bank
Mundelein, IL
11.2023 - 04.2024
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Relationship Banker
Associated Bank
Mundelein, IL
05.2022 - 10.2023
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
Guest Service Advocate
Target
Gurnee, IL
10.2018 - 05.2022
- Analyzed customers' issues and complaints and initiated corrective actions.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
Video Editor
Entercom Communications Corp.
Sacramento, CA
08.2014 - 09.2018
- Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
- Organized and worked with raw footage from multiple cameras and sources.
- Contributed new ideas and looked for ways to improve content editing and processes.
- Delivered edits on time for reviews and final delivery.
Wait Staff Member
Cebu
Brooklyn, NY
06.2011 - 08.2014
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
Film Production
Cosumnes River College
Sacramento, CA05.2013
Skills
- Financial Advising
- Recordkeeping Requirements
- Relationship Building and Management
- Policy Development and Implementation
- Cash Handling
- Loan Processing
- Conflict Resolution
- Auditing Experience
- Financial Services
- Banking
- Loss Prevention
- Notary Services
Timeline
Relationship Banker
BMO Bank
05.2024 - Current
Relationship Banker
Old National Bank
11.2023 - 04.2024
Relationship Banker
Associated Bank
05.2022 - 10.2023
Guest Service Advocate
Target
10.2018 - 05.2022
Video Editor
Entercom Communications Corp.
08.2014 - 09.2018
Wait Staff Member
Cebu
06.2011 - 08.2014
Film Production
Cosumnes River College