Michelle Nazario
Reidsville,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I take pride in the work that I do.
Overview
31
31
years of professional experience
Work History
Data Entry Clerk
Peter's Auto Mall
High Point, NC
08.2024 - Current
- Enter pricing for parts as well as the hours the technicians accumulate on a job
- Order parts for the shop
- Answer inbound calls
Pricing Coordinator
Classic Beverage of So Cal
City Of Industry, CA
10.2019 - 12.2022
- Managed a team of four pricing coordinators
- Inputted pricing/costs/promo discounts for all FLP and chain accounts
- Generated depletion reports and monthly billbacks for promos
- Ran daily sales reports for the owner of the company
- Assisted with EDI orders
- Updated chain pricing in select chain portals and communicated increases with the buyers
- Worked closely with sales teams to assess profit margins and adjust items and categories
- Communicated with vendors to set up long-term discounts and special vendor deals
Customer Service Manager
Haralambos Beverage Co - City of Industry
City of Industry, CA
07.1993 - 10.2019
- Customer Service Manager for 15,000+ accounts
- Managing Customer Service Reps, Tell-Sell & Cash & Carry Reps, & Pricing
Coordinators - Set up all new customer accounts into the VIP System
- Handle all incoming and outgoing EDI orders for Costco, Sam’s Club and Bevmo accounts
- Maintain and code data in the account maintenance file
- Handle Customer inquiries and complaints
- Help facilitate sample requests and customer pick-ups
- Generate customer quarterly report requests as well as supplier report requests
- Safety Committee Member. Met monthly and responsible for quarterly inspections and other safety measures throughout the premises
- Set allocations for specific products to either be blocked or sent to accounts
Skills
- Complex Problem Solving
- Time Management
- Verbal and Written Communication
Timeline
Data Entry Clerk
Peter's Auto Mall
08.2024 - Current
Pricing Coordinator
Classic Beverage of So Cal
10.2019 - 12.2022
Customer Service Manager
Haralambos Beverage Co - City of Industry
07.1993 - 10.2019
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