Michelle Neumann
Ballwin,MO
Summary
Organized Loan Officer Assistant bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Knowledgeable about checklists and disclosures, business correspondence and recordkeeping. Skilled at keeping all paperwork orderly and properly transferred. Diligent and resourceful financial professional skilled in client relations and loan product recommendations. Highly responsive to delivery of services and focused on customer relationship building. Achieves compliance with company policies and regulations in carrying out job functions. Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan processing.
Overview
3
3
years of professional experience
Work History
Loan Officer Assistant
Union Home Mortgage
St. Louis, MO
11.2021 - 05.2022
- Active Loan Pipeline of 15-20 month
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Assembled important paperwork and disclosures for borrower.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
Universal Banker
Together Credit Union
St Louis, MO
02.2021 - 11.2021
- Employee of the Month 5 times
- Highest achieving in lending sales Company Wide
- Highest in referrals to Wealth Management Company Wide
- Excellent Credit Mining & Credit Analyzing Skills
- Heavy Loan Volume (average 25-30 loans monthly)
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Evaluated client financial positions and identified most appropriate banking products.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Produced and executed loan packages.
Universal Teller
Vantage Credit Union
St Louis, MO
05.2020 - 02.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Organized, stocked and maintained teller window area.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
Administrative Assistant
Sarah's Spanish School
St. Louis, MO
01.2019 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed research to collect and record industry data.
Education
NMLS # 2262484 - Mortgage License
National Mortgage Lending
St. Louis., Missouri03.2025
Associate of Arts - Cosmetology
St. Louis Community College
St. Louis, MO.02.2004
High School Diploma -
Eureka Senior High
Eureka, MO06.2000
Skills
- Loan Records Filing and Maintenance
- Customer Satisfaction
- Credit Applications
- Legal Documentation
- Financial Underwriting
- Lending Software Systems
- Government Lending
- Bank Secrecy Act
- Verbal and Written Communication
- New Account Setup
- Cross-Selling and Partner Referrals
- USA Patriot Act
- Loan Payment Processing
- Research and Analytical Skills
- Strong Organizational Skills
- Computers and Technology
- Document and File Management
- Multitasking and Time Management
- Back Office Operations
- Data Entry Documentation
- Social Media Updating
- Real Estate Loans
- Automated Underwriting Systems
- Loan Application Preparation
- Title Abstracts
- Insurance Forms
- Loan Documentation
- Customer Communication
- Property Appraisals
- Mortgage Closing Scheduling
- Customer Relationship Management
- Networking and Partnership Development
- 10-Key Data Entry
- 10-Key Typing
- File Organization
- Loan Portfolio Monitoring
Timeline
Loan Officer Assistant
Union Home Mortgage
11.2021 - 05.2022
Universal Banker
Together Credit Union
02.2021 - 11.2021
Universal Teller
Vantage Credit Union
05.2020 - 02.2021
Administrative Assistant
Sarah's Spanish School
01.2019 - 05.2020
NMLS # 2262484 - Mortgage License
National Mortgage Lending
Associate of Arts - Cosmetology
St. Louis Community College
High School Diploma -
Eureka Senior High
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