MICHELLE NEVES
Providence
Summary
Dynamic professional with extensive experience in crisis intervention and community outreach, notably at Crossroads Rhode Island. Proven ability to ensure shelter compliance and facilitate client intake assessments, enhancing service delivery. Adept at emergency response and fostering client relationships, committed to supporting vulnerable populations effectively.
Overview
16
16
years of professional experience
Work History
Shelter Monitor
Open Doors
Providence
12.2025 - Current
- Provided crisis intervention support, addressing immediate needs of individuals in emergency shelter situations.
- Monitored shelter activities, ensuring safety and procedural compliance for all guests.
- Facilitated intake assessments to determine client needs and eligibility for services.
- Assisted guests with daily check-in and check-out processes, facilitating smooth transitions and enhancing guest experience.
Retail Merchandiser
Driveline Merchandising Services
Providence
03.2025 - 02.2026
- Enhanced visual appeal and customer engagement through strategic product placement.
- Maintained inventory accuracy and organization by collaborating with team members.
- Executed planogram resets in Dollar General Stores to align with updated merchandising standards.
Community Outreach worker
Rhode Island Indian Council
Providence
07.2014 - 08.2025
- Coordinated outreach initiatives to strengthen connections with local Native American populations and promote available services.
- Supported organization by facilitating outreach at annual Pow Wows to enhance community engagement.
- Managed phone inquiries to deliver program information and assistance, ensuring community access to resources.
- Answer questions regarding educational programs available at local office
Direct Support Worker
Family Services of Rhode Island
Providence
04.2024 - 06.2025
- Guided and supervised adolescents in residential setting, promoting safety and personal development
- Assist each resident to make decisions about daily life, conduct and discipline.
- Serviced and monitored recreational and educational activities in shelter and community, enhancing resident engagement and learning
- Facilitated smooth daily operations of household activities for residents.
- Executed the implementation and ongoing maintenance of Treatment Systems Therapy (TST) in the milieu setting.
- Follow agency policy under the guidelines of DCYF
Auditor's Assistant
Providence Public Schools
Providence
01.2024 - 04.2024
- Executed computer audits in Providence schools to verify data management compliance.
- Conducted inventory audits to maintain accurate stock levels across multiple locations, supporting operational efficiency.
- Completed data entry and scanned documents for school department, enhancing document accessibility.
Volunteer
Anchor Recovery Community Center
Providence
03.2021 - 12.2023
- Guided Anchor members in using computers to find employment opportunities
- Collaborated with Anchor Employment Specialist to conduct employment-related workshops
- Assisted members in-person and answered phone calls to provide information on programs
Retail Merchandiser
Premium Retail Services Inc.
Providence
03.2019 - 12.2023
- Reorganized sales floor layout, positioning high-demand products in prime locations to drive customer engagement
- Updated store planograms with management to ensure optimal product placement and alignment with merchandising standards
- Rotated seasonal products from stockroom to sales floor following seasonal plans to enhance product visibility
Direct Support Worker
Arbor Associates
Providence
02.2022 - 08.2023
- Supported residents with autism to achieve personal care and communication goals, enhancing their independence.
- Aided residents in ADLs and daily routines, fostering a structured and supportive environment.
- Facilitated completion of daily programs for students in classroom setting, promoting engagement and learning.
Census Enumerator
US Census
Providence
12.2019 - 08.2022
- Conducted surveys with Census iPhone to collect accurate census information
- Identified and engaged households to encourage participation in census interviews, clearly explaining the process
- Collected demographic data from households across assigned geographic areas.
- Conducted interviews with residents to ensure accurate information gathering.
- Verified data accuracy by cross-checking responses against established guidelines.
Mental Health Specialist
Fuller Hospital
North Attleboro
07.2021 - 11.2021
- Facilitated daily psycho-social groups to promote patient engagement and mental health awareness.
- Provided direct support to patients, assisting with ADLs and daily needs to enhance overall well-being.
- Conducted 5, 15, and 1:1 safety checks to ensure patient safety and adherence to protocols.
Homeless Shelter Advocate
Crossroads Rhode Island
Providence
07.2013 - 03.2019
- Delivered tailored assistance solutions to improve client satisfaction and engagement
- Coordinated logistics for sleeping accommodations, laundry, and storage to ensure client comfort and security
- Monitored client compliance with guidelines and procedures to promote safety and support
FCCP Family Advocate
Comprehensive Community Action
Cranston
07.2010 - 12.2012
- Conducted Strengths, Needs, Cultural Discovery, and Functional Assessments to identify family requirements and inform service planning;
- Facilitated discussions with families to assess service needs and connect them with relevant resources.
- Supported families in accessing medical and educational resources, coordinating transportation as determined in family team meetings;
- Identified and maintained a working knowledge of available community resources to meet the individual needs of each family and ensured the connection of families to culturally relevant community resources and support.
- Collaborated with DCYF staff to plan and organize initial home visits with families and facilitated family team meetings to enhance support;
Education
Bachelor of Science - Social Work/Psychology
UMass Dartmouth
North Dartmouth, MA06-1996
Some College (No Degree) - School of Social Work coursework
Rhode Island College
Providence, RISome College (No Degree) - Brain Development from conception to death
Wheelock College
Boston, MASkills
- Crisis intervention
- Client intake assessments
- Risk assessment
- Emergency procedures
- Safety protocol enforcement
- Compliance monitoring
- Community outreach coordination
Timeline
Shelter Monitor
Open Doors
12.2025 - Current
Retail Merchandiser
Driveline Merchandising Services
03.2025 - 02.2026
Direct Support Worker
Family Services of Rhode Island
04.2024 - 06.2025
Auditor's Assistant
Providence Public Schools
01.2024 - 04.2024
Direct Support Worker
Arbor Associates
02.2022 - 08.2023
Mental Health Specialist
Fuller Hospital
07.2021 - 11.2021
Volunteer
Anchor Recovery Community Center
03.2021 - 12.2023
Census Enumerator
US Census
12.2019 - 08.2022
Retail Merchandiser
Premium Retail Services Inc.
03.2019 - 12.2023
Community Outreach worker
Rhode Island Indian Council
07.2014 - 08.2025
Homeless Shelter Advocate
Crossroads Rhode Island
07.2013 - 03.2019
FCCP Family Advocate
Comprehensive Community Action
07.2010 - 12.2012
Bachelor of Science - Social Work/Psychology
UMass Dartmouth
Some College (No Degree) - School of Social Work coursework
Rhode Island College
Some College (No Degree) - Brain Development from conception to death
Wheelock College