Stephanie Fleming
WASHINGTON,DC
Summary
Proficient in crisis intervention and medication administration, with a strong focus on client advocacy. Experienced in collaborating with social workers and managing complex situations to facilitate successful transitions to independent living.
Overview
11
11
years of professional experience
Work History
Shelter Monitor
Path Forward
Arlington, Virginia
05.2025 - Current
- Monitored shelter activities to ensure a safe environment for residents.
- Assisted residents in accessing resources and support services available on-site.
- Conducted regular safety checks throughout the facility to maintain compliance.
- Fostered welcoming and supportive community atmosphere through resident engagement.
- Maintained professionalism and efficiency in emergency situations.
- Managed incoming calls from individuals seeking shelter services, providing timely and appropriate referrals.
- Assisted in enforcing rules and regulations within the shelter, ensuring that all guests were treated with respect.
- Prompted patients to adhere to their medication schedules and nutritional plans.
- Collaborated with social workers to support patients.
- Guided clients through transition to independent living, ensuring access to necessary resources and support.
- Monitored client progress and updated case files accordingly.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
Residential Services Specialist
New Hope Housing
Arlington, Virginia
10.2020 - 05.2025
- Coordinated and monitored services for clients, such as medical appointments and community outings.
- Assisted in the development of individual service plans, focusing on goals and objectives related to independent living skills.
- Worked closely with case managers to develop effective treatment plans for clients.
- Participated in team meetings to review case updates and recommend interventions to enhance client support.
- Conferred with parents to provide updates on daily activities, successes, and observed strengths, addressing potential obstacles to healthy development.
- Ensured compliance with all applicable local, state, and federal laws relating to residential services provision.
- Responded promptly to emergency situations involving clients or staff members.
Concierge
White House Services
Arlington, Virginia
01.2017 - 01.2020
- Handled concierge desk operations, maintaining a welcoming and organized environment.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained guest privacy and building reputation by keeping information confidential.
- Managed mail and package deliveries to ensure secure handling and timely distribution.
- Trained junior staff on standard operating procedures and customer service best practices to enhance service delivery.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Entered work orders for housekeeping, pest control and maintenance issues.
Home Health Aide
Adonai Victory Health Services
Annapolis, Maryland
06.2015 - 01.2018
- Monitored patients' health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Assisted clients with daily living activities and personal hygiene needs.
- Maintained a clean and safe environment for patients at home.
- Delivered companionship and emotional support, promoting client well-being and reducing feelings of isolation.
- Collaborated with healthcare teams to create personalized care plans.
- Documented patient progress and changes in health status accurately.
- Guided families in caregiving techniques, ensuring understanding of client-specific needs for improved care.
- Provided mental and emotional support to clients.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Facilitated recreational activities like reading and games, fostering engagement and enhancing mental stimulation.
- Recognized emergency situations and implemented appropriate procedures.
- Participated in developing individualized care plans based on medical orders and assessments.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06-2011
Certified Phlebotomy Technician - Health Care Administration
Dynamic Phlebotomy
Temple Hills, MD03-2026
Skills
- Crisis intervention
- Case management
- Resource coordination
- Client advocacy
- Safety compliance
- Medication administration
- Mental health support
- Emotional support
- Referral coordination
- Medication management
- Record keeping
- First aid and CPR
- First aid certification
- De-escalation techniques
- Problem solving
- Conflict resolution
- Organizational skills
- Multitasking
- Team collaboration
- Team building
- Teamwork
- Administration and management
- Written communication
- Information confidentiality
- Professionalism and ethics
Timeline
Shelter Monitor
Path Forward
05.2025 - Current
Residential Services Specialist
New Hope Housing
10.2020 - 05.2025
Concierge
White House Services
01.2017 - 01.2020
Home Health Aide
Adonai Victory Health Services
06.2015 - 01.2018
High School Diploma -
Thomas Stone High School
Certified Phlebotomy Technician - Health Care Administration
Dynamic Phlebotomy