MICHELLE NIGRO
Deer Park,WI
Summary
Proven Lead Bartender with 25 YEARS EXPERIANCE and track record of enhancing customer satisfaction and exceeding sales goals. Skilled in mixology and superior customer service, adept at staff management and inventory control. Successfully trained teams, ensuring compliance with health codes, and boosted beverage sales through effective upselling strategies.
Overview
25
25
years of professional experience
9
9
The Night Owl
Work History
Lead Bartender
MAHONY'S
10.2023 - 02.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
SATURDAY NIGHT BARTENDER
ITS ABOUT TIME COCKTAILS
09.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Deer Park High School
Deer Park, NY06.1985
Skills
- Customer Service
- Staff Management
- Suggestive Selling
- Inventory
- Superior customer service
- Employee Coaching
- Cleanliness standards
- Upselling strategies
- Food Service
- Bar Equipment Maintenance
- Social Media Marketing
- Expert Mixology
- Health codes compliance
Timeline
Lead Bartender
MAHONY'S
10.2023 - 02.2024
SATURDAY NIGHT BARTENDER
ITS ABOUT TIME COCKTAILS
09.2021 - 03.2023
High School Diploma -
Deer Park High School
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