Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michelle Noack

Michelle Noack

Reisterstown,MD

Summary

Experienced Stylist with 20+ years of experience working with varying hairstyles, cuts and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use scissors,texturizing shears, clippers and razor and various styling tools and products to achieve desired outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Stylist

Sports Clips
01.2022 - 09.2022
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Organized sales area and work station to showcase products and boost sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Increased sales 5% by analyzing customer hair care needs and recommending courses of action to boost sales.
  • Worked with men, women and children to complete haircut services on daily basis.
  • Worked on 15+ customers daily while maintaining distinguished cleanliness and organization of work areas.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Distributed business cards outside of salon to generate new business.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Stylist

Sport Clips
01.2020 - 12.2021
  • Organized sales area and work station to showcase products and boost sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.
  • Distributed business cards outside of salon to generate new business.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Stylist/Manager

Sport Clips
01.2017 - 12.2019
  • Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
  • Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
  • Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Handled employee scheduling and coverage needs during business hours.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Promoted business through marketing initiatives and use of social media.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Organized promotions to boost Service sales, achieving 5% growth in revenues.

Stylist /Assistant Manager

Sports Clips
04.2012 - 02.2017
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Barber/Stylist

Westminster Barber Shop
09.2010 - 04.2012
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Organized sales area and work station to showcase products and boost sales.
  • Distributed business cards outside of salon to generate new business.
  • Counted and documented opening and closing cash amounts daily.

Customer Service Representative

Jos. A. Bank
07.2009 - 08.2010
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Implemented and developed customer service training processes.

Barber/stylist/ Manager

Krysztof's Barber Shop
05.1997 - 07.2009
  • Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Handled employee scheduling and coverage needs during business hours.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.

Stylist

Hair And Nails
03.1995 - 06.1997
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Distributed business cards outside of salon to generate new business.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Determined appropriate hair treatments based on conditions and textures.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Recorded notes for future reference about customer preferences and services delivered.

Stylist

Great Clips Hair Salon
01.1994 - 08.1995
  • Organized sales area and work station to showcase products and boost sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Worked with men, women and children to complete services on daily basis.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.
  • Distributed business cards outside of salon to generate new business.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Stylist

The Lemon Tree Unisex Hair Salon
01.1992 - 08.1994
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Distributed business cards outside of salon to generate new business.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Determined appropriate hair treatments based on conditions and textures.
  • Worked with men, women and children to complete service on daily basis.

Education

GED -

Atlantic City High School
Atlantic City, NJ

Skills

  • Organization
  • Customer buying habits
  • Customer consultation
  • Cosmetology
  • Waxing service provider
  • Scalp treatments
  • Texturizing services
  • Hair maintenance expert
  • Detail-orientated
  • Highly motivated self-starter
  • Maryland Licensed Cosmetologist
  • Endurance
  • Staff Management

Timeline

Stylist

Sports Clips
01.2022 - 09.2022

Stylist

Sport Clips
01.2020 - 12.2021

Stylist/Manager

Sport Clips
01.2017 - 12.2019

Stylist /Assistant Manager

Sports Clips
04.2012 - 02.2017

Barber/Stylist

Westminster Barber Shop
09.2010 - 04.2012

Customer Service Representative

Jos. A. Bank
07.2009 - 08.2010

Barber/stylist/ Manager

Krysztof's Barber Shop
05.1997 - 07.2009

Stylist

Hair And Nails
03.1995 - 06.1997

Stylist

Great Clips Hair Salon
01.1994 - 08.1995

Stylist

The Lemon Tree Unisex Hair Salon
01.1992 - 08.1994

GED -

Atlantic City High School

Similar Profiles

CREATE PROFILE
Michelle Noack