Michelle Nordin-Mills
Boise,ID
Summary
With over 20+ years of customer service, I have experience serving diverse clientele, including pets and people. I'm looking for an opportunity to use these basic skills to fulfill in an environment for long term employment. I enjoy interactions with customers to make them feel comfortable and generate repeat business.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Dog Walker/Pet Sitter
North End Dog Walkers
03.2021 - Current
- Five days a week I pick up dogs in my car in the north end(up to 4 dogs per walk) and drive them to local foothill trails off-leash for their walks, so they can get exercise and socialization with other dogs
- I return them home after an hour and move on to my next dog walking appointment
- I also do 30 min
- Walks in the neighborhood
- This job requires me to drive, using my own vehicle, to each client's home in any type of weather condition up to 24 miles a day
Merchandiser
Nabisco/Mondelez
08.2024 - 10.2024
- Organized and displayed product for promotions and advertising campaigns to appeal to the customer's shopping needs
- Set up weekly displays in five stores according to planograms
- Collaborated with the store manager/director to ensure product was displayed properly according to company guidelines
- I was happy to assist customers find a product even though I wasn't required to do so
Retail Merchandiser
SAS Retail Services
03.2024 - 08.2024
- Product placement: Organizing and arranging products by following planogram implementation for shelves and displays according to company guidelines and promotional strategies to attract customers
- Collaborate closely with store managers about displays
- Customer interaction
- Relay information to lead supervisor at the end of the day by providing display before and after pictures via handheld tablet
Cosmetologist
Regis Corporation
10.2005 - 10.2018
- Cosmetology duties applied to all things that pertain to hair, skin and nails per the customer's request, using facial metrics and skin tones in a safe and timely manner.
- Supply and product ordering, inventory, product knowledge, retail sales, changing out monthly planograms and have knowledge of the POS system
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- I was required to meet monthly sales goals and upselling services
Dry Cleaner Customer Service Associate and Laborer
Misc. Dry Cleaners-Comet and McRae's Dry Cleaners
01.1990 - 01.2007
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
- Categorized textiles by treatment needs.
- Streamlined workflow for increased productivity by implementing effective time management techniques and prioritizing tasks.
- Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
- Assembled orders using a numerical system
- Used pressing machines and hand irons on appropriate garments.
- Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
- Strengthened client relationships with a friendly demeanor and prompt resolution of any issues or concerns.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Maintained safety practices at all times to protect personnel and laundry
Education
No Degree - Cosmetology
Paul Mitchell The School
Boise, IDHigh school -
Capital Senior
Boise, ID05.1990
Skills
- Planograms
- Merchandising
- Cash Handling
- Honest and trustworthy
- Route planning
- Active listening
- Animal behavioral experience
- POS system operation
- Upselling
- Professional demeanor
- Store opening and closing
- Customer needs assessment
- Client relationship building
Certification
- Certified cosmologist, 01/01/04, 01/01/20
- Barbering License
Timeline
Merchandiser
Nabisco/Mondelez
08.2024 - 10.2024
Retail Merchandiser
SAS Retail Services
03.2024 - 08.2024
Dog Walker/Pet Sitter
North End Dog Walkers
03.2021 - Current
Cosmetologist
Regis Corporation
10.2005 - 10.2018
Dry Cleaner Customer Service Associate and Laborer
Misc. Dry Cleaners-Comet and McRae's Dry Cleaners
01.1990 - 01.2007
High school -
Capital Senior
- Certified cosmologist, 01/01/04, 01/01/20
- Barbering License
No Degree - Cosmetology
Paul Mitchell The School
Similar Profiles
Madison TwardowskiMadison Twardowski
Dog Walker at Dog WalkersDog Walker at Dog Walkers
Sophia SalamoneSophia Salamone
Dog Walker at Shore Dog WalkersDog Walker at Shore Dog Walkers
Frank SalamoneFrank Salamone
Dog Walker at Shore Dog WalkersDog Walker at Shore Dog Walkers