Michelle Novoa Velez
Kissimmee,FL
Summary
My name is Michelle Novoa, I am a 17 year old high school student. I am organized, punctual, respectful, and honest. I always push myself to offer the best of me and always give great customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate
Loft
02.2024 - Current
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Greeted customers and offered assistance for increased customer satisfaction.
Crew Member
McDonald's
07.2023 - 02.2024
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Took orders, prepared meals, and collected payments.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Five Below
03.2023 - 07.2023
- Delegated tasks to employees, taking skill, availability and project needs into consideration.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, and other areas.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of store to promote clean image.
- Accurately operated cash register to process customer payments.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
High School Diploma -
Central Pointe Christian Academy
1990 Neptune Rd, Kissimmee Fl 3474405.2024
Skills
- Ingredient and Food Preparation
- Food Handlers Card
- Money Handling
- Customer Engagement
- Cash Register Operations
- Beverage Preparation
- Dependable and Cooperative
- Teamwork and Collaboration
- Food Preparation
- Food Safety
- Heavy Lifting
- Order Taking
Certification
- Certified in cake preparation and decoration in Bakers World USA, LLC -
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate
Loft
02.2024 - Current
Crew Member
McDonald's
07.2023 - 02.2024
Crew Member
Five Below
03.2023 - 07.2023
High School Diploma -
Central Pointe Christian Academy