MICHELLE NUNEZ
Las Vegas
Summary
Tax professional experienced in individual and business tax preparation, client communication, and customer service. Skilled in document review, IRS transcript analysis, and managing high-volume caseloads while helping clients understand tax requirements and complete filings accurately and on time.
Overview
11
11
years of professional experience
Work History
Tax Preparer (Independent Contractor)
Perfect Tax Relief
Remote
05.2026 - Current
- Prepare federal and state tax returns, ensuring accuracy, compliance, and timely filing.
- Analyze financial records and advise clients on deductions, credits, and documentation requirements.
- Prepared individual and small business tax returns, specializing in complex 1040 filings with Schedule C, Schedule D, and Schedule E reporting.
Tier 4 Tax Preparer
Intuit TurboTax
01.2026 - 04.2026
- Delivered exceptional customer experiences by explaining complex tax and software concepts in a clear and understandable manner.
- Managed multiple customer interactions simultaneously while meeting performance, quality, and customer satisfaction metrics.
- Assisted clients with Full-Service tax preparation through phone consultations, reviewing financial documents, addressing tax questions, and ensuring accurate and compliant tax return completion.
Tax Preparer
American Tax Service
10.2023 - 10.2025
- Prepared and reviewed individual and business tax returns (1040, 1120, 1120S, 1065).
- Resolved tax inquiries, amendments, and IRS notices.
- Trained and supported junior staff on tax software and preparation procedures.
- Managed a high-volume caseload during peak tax seasons while maintaining accuracy, compliance, and timely turnaround.
Tax Preparer / Case Manager
American Tax Service
03.2023 - 10.2023
- Managed a high-volume client caseload while maintaining accuracy, responsiveness, and timely follow-up.
- Reached out to clients to obtain missing tax information and support on-time filing of returns.
- Reviewed IRS transcripts with clients, providing clear guidance on tax documents needed for filing completion.
Office Manager Assistant
Masters Termite & Pest Control
03.2018 - 02.2023
- Coordinated scheduling, records management, and client communications for a busy office.
- Streamlined document handling and administrative workflows while delivering excellent customer service.
- Handled customer inquiries and resolved issues with professionalism and care.
Care Provider
IHSS In-Home Support Services
10.2015 - 01.2018
- Supported clients in daily living activities and personal care to promote independence and well-being.
- Provided transportation for clients to medical appointments and errands, ensuring access to essential services.
Education
High School Diploma -
Torres High School
Los Angeles, CASkills
- Tax preparation
- CTEC registered; bond current
- IRS Transcript Review
- High-Volume Client Support
- Client Relations & Customer Service
- Case Management
- Software and Tax Tools: Drake Tax Software, Tax Pro Link Software, Logics, THS Software, TaxDome, and Tamer
- Problem solving
Timeline
Tax Preparer (Independent Contractor)
Perfect Tax Relief
05.2026 - Current
Tier 4 Tax Preparer
Intuit TurboTax
01.2026 - 04.2026
Tax Preparer
American Tax Service
10.2023 - 10.2025
Tax Preparer / Case Manager
American Tax Service
03.2023 - 10.2023
Office Manager Assistant
Masters Termite & Pest Control
03.2018 - 02.2023
Care Provider
IHSS In-Home Support Services
10.2015 - 01.2018
High School Diploma -
Torres High School