Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Oeffler

Troy

Summary

Highly skilled Operational Specialist with a comprehensive background in business operations, process improvements, and strategic planning. Known for strong decision-making abilities, adept at analyzing complex operational processes to identify areas of improvement. Demonstrated success in leading teams to achieve operational goals and implement innovative strategies that increase efficiency and productivity.

Overview

26
26
years of professional experience

Work History

Operational Expert

Elevance Health
Latham
03.2006 - 04.2025
  • Implemented new operational procedures, resultingin an increase in process efficiency.
  • Analyzed key performance indicators to identify effective strategies.
  • Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.

Claims Processor

Elevance Health
Latham
02.1999 - 03.2006
  • Examined claims, records and procedures to grant approval of coverage.
  • Participated in meetings with internal stakeholders regarding changes in policy, procedure, technology.
  • Reviewed and processed incoming insurance claims to ensure accuracy and completeness.

Education

High School Diploma -

Heatly Highschool
Troy, NY
06-1996

Skills

  • Process improvement
  • Data analysis
  • Cross-departmental collaboration
  • Policy development

Timeline

Operational Expert

Elevance Health
03.2006 - 04.2025

Claims Processor

Elevance Health
02.1999 - 03.2006

High School Diploma -

Heatly Highschool
Michelle Oeffler