Sage-Alyse Bobea
Middletown ,NY
Summary
Business-minded banker bringing years of experience of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Overview
4
4
years of professional experience
Work History
Operational Expert
Anthem Blue Cross Blue Shield
08.2017 - 11.2018
- Improved customer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements where necessary.
- Developed strong relationships with cross-functional teams to ensure seamless coordination of projects and tasks.
- Facilitated knowledge sharing among team members by organizing workshops, presentations, and training sessions on relevant topics.
- Knowledge of explanation of benefits interpretation, pharmacy operations, and medical claims
- Knowledge of CPT and ICD codes
- Provided assistance to to physician office staff and patients to complete and submit all necessary insurance forms and program applications
Teller
Hudson Heritage Federal Credit Union
02.2016 - 08.2017
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Relationship Banker II
M&T Bank
05.2015 - 02.2016
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Certified Nursing Assistant
Highland Rehab and Nursing
08.2014 - 08.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associates - Economics
Suny Orange
Middletown, NY06.2025
High School Diploma -
Middletown High School
Middletown NY2014
Skills
- Relationship building and management
- Sales expertise
- Customer Service-Oriented
- Cash Handling
- Financial Services
- Teller Support
- Financial Planning
- Financial Advising
- Loans
- Banking operations knowledge
- Excellent Communication
- Teamwork and Collaboration
Timeline
Operational Expert
Anthem Blue Cross Blue Shield
08.2017 - 11.2018
Teller
Hudson Heritage Federal Credit Union
02.2016 - 08.2017
Relationship Banker II
M&T Bank
05.2015 - 02.2016
Certified Nursing Assistant
Highland Rehab and Nursing
08.2014 - 08.2015
Associates - Economics
Suny Orange
High School Diploma -
Middletown High School
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