Michelle Ogaz
Cleburne
Summary
Dedicated caregiver with extensive experience at Rock House, excelling in medication management and effective communication. Proven ability to enhance client dignity through personalized care and support. Strong problem-solving skills and a flexible schedule ensure optimal service delivery, fostering independence and promoting self-care among clients.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
Work History
Caregiver
Rock House.
Cleburne
02.2025 - Current
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Instructed family members on how to provide bedside care.
- Coordinated transportation services for clients when necessary.
- Recorded client status progress and challenges in logbooks and reports.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
CSR, Sales
Fred Loya Insurance
Cleburne
01.2022 - 12.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Identified customer needs by asking questions and advising on best solutions.
Carhop
Sonic
Cleburne
02.2021 - 10.2021
- Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
- Assisted in kitchen duties, including food prep and packaging, during peak hours.
- Answered product and order questions accurately and professionally.
Education
High School Diploma -
Chisholm Trail Academy
Keene05-2020
Skills
- Medication management
- Personal care
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Record keeping
- Problem solving
- State regulations
- Flexible schedule
- Problem-solving
Timeline
Caregiver
Rock House.
02.2025 - Current
CSR, Sales
Fred Loya Insurance
01.2022 - 12.2024
Carhop
Sonic
02.2021 - 10.2021
High School Diploma -
Chisholm Trail Academy