Michelle Oliveira

• Managed inventory levels by tracking expenses and purchases. by tracking expenses, purchases and shelf stock
• Managed cash flow, business transactions, banking, and accounting processes.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Promoted and sold tanning packages and lotions to enhance customer experience..
• Thoroughly explaining the tanning process to new customers.

• Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
• Assisted appraisers with questions and concerns while they assessed damaged vehicles at residences and auto body shops.
• Improved dispatch efficiency by implementing new scheduling and routing strategies
• Assisted and answered any appraiser questions, concerns or complications while they were on the road looking at damaged vehicles at residences and auto body shops.
• Provided updates and addressed questions from insurance company adjusters and supervisors.
• Facilitated supplement coordination to streamline the appraisal process for auto body shops. for the appraisers to complete for auto body shops
• Organized claims distribution to appraisers according to territory and current workload. among appraisers based on territory/workload.

• Checked in vehicles, guided owners through paperwork completion, and clarified repair process.
• Handled incoming phone calls and emails promptly
• Writing up repair orders/quotes
• Organized vehicle parts invoices, credits, and statements for accurate record-keeping.
• Collaborated with insurance companies to facilitate claims processing and streamline communication.
• Accounts payable/receivable
• Processed payroll for employees accurately
• Utilized QuickBooks for financial recordkeeping
• Preparing bank deposits, filing paid statements
• Looking over supplementary estimates
• Ordering parts

• Coordinated auto detailing appointments to optimize scheduling and enhance customer service
• Accounts Payable/Receivable
• Ensured accurate payroll distribution for staff.
• Managed incoming phone calls, voicemails, and emails to ensure timely communication and customer support
• Transporting/pick ups/drop offs of customer vehicles
• Generated customer invoices using Quickbooks to facilitate accurate billing and streamline payment processes

• Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
• Collaborated with senior management to enhance staff recruitment, development, and retention.
• Partnered with dining services leaders to create and enforce systems, policies, and procedures.
• Managed cash drawer transactions and addressed customer inquiries at the lottery station.
• Led shifts, overseeing performance and operations of 8-10 employees.

Dean's List (2010-2011)