Michelle Olson
Worcester,MA
Summary
Dynamic sales professional with a proven track within the Cannabis Industry, adept at enhancing compliance awareness and streamlining processes. Known for exceptional customer service and problem-solving skills, I thrive in fast-paced environments, ensuring efficiency and satisfaction. Dependable and adaptable, I build strong relationships that drive repeat business and foster team collaboration.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cannabis Sales
Four Score Holdings
08.2023 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Quality Assurance/Compliance Coordinator
Curaleaf
01.2021 - 08.2023
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
Medical/ Recreation Sales Fulfillment
Resinate
05.2019 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Edible Arrangments
02.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Floral Manager/Fresh Produce Associate
Shaws And Star Market
02.2014 - 02.2017
- Trained employees on customer order taking and basic floral arranging.
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
Customer Service Associate Cash Office Assistant
Walmart
05.2009 - 02.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front End Operations Supervisor
Price Chopper
11.2002 - 03.2008
- Coordinated efficient communication between team members using walkie-talkies or headsets for timely responses to customer inquiries or assistance requests.
- Maintained a clean and organized front end area, ensuring a pleasant shopping experience for customers.
- Provided exceptional customer service through active listening, problem-solving skills, and maintaining composure under pressure situations.
- Streamlined checkout processes for faster service, resulting in increased customer flow and reduced wait times.
Education
Associate of Science - General Studies
Quinsigamond Community College
Worcester, MA05-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Certification
- Safe Serve certified
- Cpr/Defibulator
Timeline
Cannabis Sales
Four Score Holdings
08.2023 - 10.2023
Quality Assurance/Compliance Coordinator
Curaleaf
01.2021 - 08.2023
Medical/ Recreation Sales Fulfillment
Resinate
05.2019 - 10.2021
Sales Associate
Edible Arrangments
02.2017 - 02.2019
Floral Manager/Fresh Produce Associate
Shaws And Star Market
02.2014 - 02.2017
Customer Service Associate Cash Office Assistant
Walmart
05.2009 - 02.2013
Front End Operations Supervisor
Price Chopper
11.2002 - 03.2008
Associate of Science - General Studies
Quinsigamond Community College
Similar Profiles
Delaney HildebrandDelaney Hildebrand
Server/Trainer at The Score Restaurant & Sports BarServer/Trainer at The Score Restaurant & Sports Bar
Christian BenjaminChristian Benjamin
Lead Tutor at Springbrook Score SurgeLead Tutor at Springbrook Score Surge
Anna MatzenAnna Matzen
Server at The Score Restaurant & Sports BarServer at The Score Restaurant & Sports Bar