Michelle Orellana
Riverview,FL
Summary
Reliable and motivated team member with experience in fast-paced restaurant environments. Strong customer service skills, able to handle high-volume shifts while staying organized and maintaining a positive attitude. Experienced in working with teams, managing multiple tasks, and creating a great experience for guests.
Overview
7
7
years of professional experience
Work History
Barista Manager
Local Mini Donut Co.
Tampa, FL
08.2019 - 08.2022
- Managed inventory levels, reducing waste through accurate stock assessments and timely ordering processes.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server
Waves Crab House
Riverview, FL
06.2022 - 05.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Tiki Docks
Riverview, FL
05.2023 - Current
- Managed multiple tables efficiently, prioritizing orders and maintaining timely service during peak hours.
- Trained new staff on menu offerings and procedures, enhancing team performance and guest experience.
- Implemented suggestions for menu improvements based on customer feedback, contributing to enhanced dining experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
Bachelor of Science - Biological Sciences
University of South Florida
Tampa, FL08-2027
Associate of Arts - Health And Wellness
Hillsborough Community College
Tampa, FL03-2023
Skills
- Team collaboration
- Multitasking and organization
- Dining customer service
- Guest engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Server
Tiki Docks
05.2023 - Current
Server
Waves Crab House
06.2022 - 05.2023
Barista Manager
Local Mini Donut Co.
08.2019 - 08.2022
Bachelor of Science - Biological Sciences
University of South Florida
Associate of Arts - Health And Wellness
Hillsborough Community College