Michelle Parbs
Bloomingdale,IL
Summary
To secure a position in which I can utilize the skills I have obtained through my work experience. I have a strong desire to excel at any challenge placed in front of me.
Overview
25
25
years of professional experience
Work History
Customer Service Area Manager
Grunt Style, LLC
Carol Stream, IL
11.2017 - Current
- Supervised customer service representatives to ensure quality standards were met.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Resolved escalated customer complaints in a professional manner.
- Monitored employee performance against established goals and objectives.
- Interviewed, hired and trained staff to meet company objectives.
Event Producer
Arkadin, Inc.
Schaumburg, IL
01.2004 - Current
- Creating reservations for audio, video and web conferencing
- Troubleshooting and providing tech support for audio and web issues
- Managing multiple email inboxes
- Work on daily second shift projects
Sales Associate
Best Buy
Addison, IL
06.2002 - 12.2003
- Assisted customers with sales
- Processed orders
- Stocked product
Nail Technician
Merle Norman Cosmetics
Oakbrook Terrace, IL
04.2000 - 03.2001
- Provide nail services
- Cosmetic sales
- Scheduled appointments
Education
Diploma -
Conant High School
Hoffman Estates, IL06-1999
Skills
- Research and due diligence
- Inter-department collaboration
- Adaptability and flexibility
- Call center management
- Decision-making
- Escalation management
References
References are available on request.
Otherexperience
- Microsoft Word
- Excel
Timeline
Customer Service Area Manager
Grunt Style, LLC
11.2017 - Current
Event Producer
Arkadin, Inc.
01.2004 - Current
Sales Associate
Best Buy
06.2002 - 12.2003
Nail Technician
Merle Norman Cosmetics
04.2000 - 03.2001
Diploma -
Conant High School
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