Michelle Pardue
Rancho Santa Margarita,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Home Depot
El Toro, CA
01.2022 - 09.2024
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
- Monitored employee compliance with safety regulations and procedures.
Department Lead
Home Depot
El Toro, CA
12.2020 - 01.2022
- Monitored department operations to ensure productivity standards were met.
- Resolved customer complaints in a timely manner.
Order Fulfillment Associate
Home Depot
El Toro, CA
11.2019 - 11.2020
- Processed incoming orders in a timely manner according to company standards.
- Resolved customer inquiries regarding order status and delivery.
Customer Service
CVS Pharmacy
Mission Viejo, CA
07.2004 - 09.2015
Education
Some College (No Degree) - Child Psychology
Saddleback College
Mission Viejo, CATimeline
Customer Service Manager
Home Depot
01.2022 - 09.2024
Department Lead
Home Depot
12.2020 - 01.2022
Order Fulfillment Associate
Home Depot
11.2019 - 11.2020
Customer Service
CVS Pharmacy
07.2004 - 09.2015
Some College (No Degree) - Child Psychology
Saddleback College
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