MICHELLE PATTERSON
Forsyth,Illinois
Summary
Dynamic professional with a proven track record at Archer Daniels Midland, adept in service excellence and problem-solving. Expert in ADM applications and office administration, I've enhanced cash flow and streamlined processes, showcasing strong communication and innovative solutions. Passionate about driving customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Body Pump Instructor
Les Mills
01.2019 - Current
- Pump instructor at ADM’s employee gym
Marketing Representative – Ethanol
Archer Daniels Midland
Decatur, USA
01.2010 - 12.2024
- Managed all aspects of monthly true-up processes for customers.
- Maintained accurate records of all transactions involving pricing activities.
- Oversaw systematic reviews and updates on contracts.
- Entered new item pricing into system to maintain accuracy for databases.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced cash flow by reducing the average days sales outstanding (DSO).
- Reviewed customer accounts and updated payment information as needed.
- Resolved invoice discrepancies by obtaining additional information from customers and vendors.
- Performed accurate and fully compliant monthly closing processes.
- Contacted vendors to follow up on late invoices.
Supervisor – Grain Settlement System Support
Archer Daniels Midland
Decatur, USA
01.2005 - 01.2010
- Company Overview: Decatur IL
- Managed team of eight support analysts
- Provided settlement system expertise and assistance to ensure high levels of customer satisfaction were maintained while protecting the bottom line
- Ensured all elevator compliance audits were completed in a timely fashion
- Developed and implemented training for all elevator settlement personnel
- Implemented and support eGrain system to electronically track and maintain price later contracts and warehouse receipts
- Managed data integration and setup for elevator acquisitions and mergers to ensure a seamless transition for farmers and settlement personnel
- Assist Management/ADM Legal with preparing documents for subpoenas
- Provide ad hoc reporting and developed access queries for upper management and elevator personnel
- Developed programming requests to improve efficiently of the settlement process
- Worked with IT Department to test changes and move changes into production
- Organize and facilitate Regional Accounting meetings
- Decatur IL
IT Programmer/Analyst IT Global Sales Team
Archer Daniels Midland
Decatur, USA
01.1998 - 01.2005
- Company Overview: Decatur IL
- Sole JDE developer for Maximo/JDEdwards integration
- Responsible for developing, testing, maintaining, and supporting objects related to the JDE/Maximo project
- Problem solving and troubleshooting for Global Support group and JDE Team Leads
- Employee Benefits programmer in COBOL
- Programmed on the IMS and CICS systems -- Worked on Insurance and old Employee Pension/Employee Benefits Systems
- Decatur IL
Education
Personal Training Certificate -
NFPT
05.2021
HMBA -
12.2019
Certificate in Health/Life Coaching -
Health Coaching Institute
12.2018
Bachelor’s Degree - Management and Organizational Leadership
Millikin University
Decatur, ILAssociates Degree - Computer Science
Lakeland Community College
Mattoon, ILSkills
- Service Excellence
- Problem solving
- Skilled in Word Processing
- Skilled in Office Administration
- Proficient in ADM applications
- Strong communication skills
- Strong listening skills
- Patience
- Understanding
- Innovative
- Enthusiastic
- Confident
- Optimistic
Timeline
Body Pump Instructor
Les Mills
01.2019 - Current
Marketing Representative – Ethanol
Archer Daniels Midland
01.2010 - 12.2024
Supervisor – Grain Settlement System Support
Archer Daniels Midland
01.2005 - 01.2010
IT Programmer/Analyst IT Global Sales Team
Archer Daniels Midland
01.1998 - 01.2005
Personal Training Certificate -
NFPT
HMBA -
Certificate in Health/Life Coaching -
Health Coaching Institute
Bachelor’s Degree - Management and Organizational Leadership
Millikin University
Associates Degree - Computer Science
Lakeland Community College
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