Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Patterson

Hazel Green

Summary

Experienced Special Needs Child Caregiver with a strong background in individualized care planning and social skills development. Demonstrated success in enhancing child engagement through positive reinforcement techniques and adaptability in dynamic environments. Proven ability to provide exceptional support while managing multiple tasks effectively. Committed to contributing to organizational growth through strong work ethic and interpersonal skills.

Overview

10
10
years of professional experience

Work History

Special Needs Child Caregiver

Michelle Patterson
Hazel Green
04.2021 - Current
  • Provide care for four-year-old boy requiring emergency shelter from parents
  • Provided compassionate care for children with special needs in home settings.
  • Developed and implemented individualized care plans for each child.
  • Facilitated engaging activities to promote social and emotional development.
  • Assisted with personal hygiene and daily living skills for children.
  • Communicated effectively with healthcare professionals regarding care updates.
  • Provided direct care and supervision to children with special needs in a safe and supportive environment.
  • Utilized positive reinforcement techniques such as praise or rewards when appropriate.
  • Created a stimulating learning environment that is conducive to learning through play activities.
  • Taught basic life skills such as communication skills and problem solving techniques.

Customer Service

Arise
Remote
06.2019 - 04.2021
  • Answered incoming phone calls to assist customers with account login issues.
  • Transferred customers to appropriate departments for specialized assistance.
  • Documented customer service requests and resolutions as needed.
  • Provided customer service support for existing clients.
  • Provided friendly customer service at all times.
  • Provided customer service support to clients.

Customer Service

TTEC
Remote
01.2016 - 05.2019
  • Handled incoming calls, texts, and emails to assist customers with inquiries.
  • Provided support for account information, payment processing, and claims management.
  • Addressed customer needs promptly to ensure high levels of satisfaction.
  • Documented customer service requests and resolutions as needed.
  • Provided customer service support for existing clients.
  • Provided friendly customer service at all times.

Education

Bachelor's Degree - Criminal Justice

Everest Online College
Remote
06.2014

GED -

Lincoln County High
Fayetteville, TN
05.2002

Skills

  • Customer service
  • Self-motivation
  • Autonomy
  • Adaptability
  • Resourcefulness
  • Organization
  • Zoom proficiency
  • Slack communication
  • Microsoft Teams expertise
  • Google Workspace skills
  • Individualized care planning
  • Personal hygiene assistance
  • Positive reinforcement techniques
  • Behavioral observation
  • Special needs education
  • Child development knowledge
  • Problem solving
  • Conflict resolution
  • Sensory integration support
  • Motor skills development
  • Feeding assistance
  • Autism spectrum
  • Social skills development
  • Cognitive skills development

Languages

English

Timeline

Special Needs Child Caregiver

Michelle Patterson
04.2021 - Current

Customer Service

Arise
06.2019 - 04.2021

Customer Service

TTEC
01.2016 - 05.2019

Bachelor's Degree - Criminal Justice

Everest Online College

GED -

Lincoln County High

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