MICHELLE PEACH
Washington
Summary
Dynamic Enterprise Corporate Security Investigator at Amtrak, skilled in video analysis and evidence management. Proven track record in conducting complex investigations and enhancing forensic processes, 18 years in the physical security industry. Adept at utilizing Microsoft Excel for data analysis and demonstrating strong problem-solving abilities to drive security improvements. Committed to maintaining high standards in security systems proficiency.
Overview
21
21
years of professional experience
Work History
Enterprise Corporate Security Investigator
Amtrak Corporate Security
Washington
02.2023 - Current
- Analyze and interpret data to identify patterns, trends on the VMS
- Utilizes Head End System in daily work efforts to extract data for analysis, track ongoing system issues
- Create communications and reports on these activities
- Conduct sensitive and complex criminal and administrative investigations.
- Prepare and maintain complete comprehensive documentation of the history of each case being investigated
- Created comprehensive reports outlining findings from forensic examinations including recommendations for remediation efforts.
- Maintained records of evidence collected during forensic examinations according to established standards.
- Identified areas where improvements could be made within the organization's current forensic process workflow.
- Kept records and prepared reports detailing findings, investigative methods, and laboratory techniques.
- Helped design, document and maintain system processes.
Systems Administrator
M.C Dean
Ronald Reagan National Airport
04.2023 - 02.2023
- Maintain electronic security systems
- Evaluates, diagnoses, troubleshoots systems, and perform repairs as necessary
- Test and verify that all systems and devices function properly
- Complete proper paperwork and submit to the appropriate department
- Complete equipment cleanings as specified by service contracts
- Responsible for receipt and security of classified and/or sensitive shipments
- Maintain files of contract purchase orders reflecting all supplies
- Oversee all modes of transportation movement at the warehouse and secure all materials
- Ensure 100% verification of quantity, identity, condition, and status of each item received and will be responsible for opening all boxes
- Kept Track of Inventory
- Barcoded all devices and input them into the system
- Kept track of the technician's tickets to ensure they were closed properly
- Programed devices in the system
Residential / Commercial Service Tech
Protection 1/ ASG Security
08.2014 - 04.2016
- Routinely inspect equipment to diagnose malfunctions
- Assemble and install wiring, electrical, and electronic components
- Troubleshoot electrical and mechanical defects for residential, and commercial sites
- Troubleshoot various Alarm systems as well as CCTV systems
- Some Knowledge with various Access Control systems
- Honeywell Interlogix (GE)
- Digital Watch Dsc
- Hikvision Alarm.com
- 2GiG
- DMP
Residential/ Small Business Service Tech
ADT
01.2007 - 08.2014
- Locate and alleviate trouble with damaged equipment or wiring.
- Readjust equipment, repair, or replace inoperative equipment
- Read blueprints, complete equipment repairs
- Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
- Prepare trouble order forms to report temporary repairs
- Train customers on different functions of the system
- Troubleshoot Camera systems
- Installed and troubleshot Pulse systems
- Worked on Home-automation
- Installed and repaired cell guard systems
Install Tech/ Service Tech
Protection 1 Security
09.2005 - 01.2007
- Services different types of security systems
- Ademco
- AT&T
- DSC
- HA 2000
- Vistas
- Train customers on use of alarm systems.
- Converted old alarm systems to digital systems.
- Educates and train clients in the use of equipment.
- Maintain the assignment files
- Installs, services, and maintains electronic alarms
- Programmed alarm system panels and central station system.
- Repaired, and tested security systems
- Also performed miscellaneous job-related duties as assigned
Builder/ Install Tech
Vector Security
11.2004 - 07.2005
- Installed security systems
- Repaired, and tested security systems
- Trained customers on use of alarm systems.
- Converted old alarm systems to digital systems.
- Ensured proper care in the use and maintenance of equipment and supplies
- Maintained records of work performed.
- Programmed alarm system panels and central station system.
- Also performed miscellaneous job-related duties as assigned
- Pre-wires for security, phone, and cable
Education
Electronic Systems Technician (EST) - NCCER Certificate
Lincoln Technical Institute
MD10.2004
High School Diploma -
Gaithersburg High School
MD06.2001
Skills
- Video analysis
- Strong editing
- Tailored resumes
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- CCTV operation
- Security systems
- Microsoft Teams
- Office 365 security
- Evidence management
- Problem solving
- Attention to detail
- Physical security
- Investigative techniques
- Security systems proficiency
- Surveillance expertise
Technical System Proficiencies
- Genetec Inc (Security Desk)
- Axis
- Lenel OnGuard
- CCURE 9000
References
References available upon request.
Timeline
Systems Administrator
M.C Dean
04.2023 - 02.2023
Enterprise Corporate Security Investigator
Amtrak Corporate Security
02.2023 - Current
Residential / Commercial Service Tech
Protection 1/ ASG Security
08.2014 - 04.2016
Residential/ Small Business Service Tech
ADT
01.2007 - 08.2014
Install Tech/ Service Tech
Protection 1 Security
09.2005 - 01.2007
Builder/ Install Tech
Vector Security
11.2004 - 07.2005
Electronic Systems Technician (EST) - NCCER Certificate
Lincoln Technical Institute
High School Diploma -
Gaithersburg High School
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