Sebastian Klann
Folsom,CA
Summary
Detail-oriented professional with expertise in video analysis, evidence collection and customer relationship management. Proven ability to conduct thorough investigations, ensuring case integrity while maintaining confidentiality and delivering concise reports.
Overview
6
6
years of professional experience
Work History
Surveillance Investigator
iUnited Inc.
Folsom, CA
06.2025 - Current
- Conducted surveillance to collect crucial evidence for insurance claims investigations, supporting informed decision-making.
- Collected evidence of activities through video recordings, photographs, and statements, enhancing case integrity.
- Analyzed video footage to uncover patterns and details significant to case outcomes.
- Maintained confidentiality of sensitive information during investigations and reporting.
Assistant Tasting Room Manager
Newsome Harlow Wines
Murphys, CA
03.2020 - 05.2025
- Coordinated daily operations of tasting room activities and guest services to enhance visitor experience.
- Provided excellent customer service by addressing guest inquiries and needs promptly.
- Addressed customer inquiries via email and phone promptly to ensure satisfaction and engagement.
- Collaborated with marketing team to promote special events and wine releases.
Server
Novo Restaurant
San Luis Obispo, California
10.2021 - 01.2024
- Delivered customer service that enhanced satisfaction and loyalty.
- Processed customer orders accurately and quickly, contributing to smooth service flow.
- Addressed guest inquiries and complaints promptly, fostering a positive experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
Education
Associate of Science - Social And Behavioral Science
Cuesta College
San Luis Obispo, CA12-2023
Skills
- Video analysis
- Evidence collection
- Case management
- Risk assessment
- Concise reporting
- Attention to detail
- Data interpretation
Timeline
Surveillance Investigator
iUnited Inc.
06.2025 - Current
Server
Novo Restaurant
10.2021 - 01.2024
Assistant Tasting Room Manager
Newsome Harlow Wines
03.2020 - 05.2025
Associate of Science - Social And Behavioral Science
Cuesta College