Michelle Pecora
Florida,NY
Summary
Dynamic and dedicated professional with experience as a Pharmacy Assistant at Blooming Grove Pharmacy, excelling in patient confidentiality and effective communication. Proven ability to resolve complaints and ensure compliance with healthcare regulations, enhancing customer satisfaction through empathetic service and meticulous organization of supplies. Committed to maintaining high standards in all interactions.
Overview
15
15
years of professional experience
Work History
Pharmacy Assistant
Blooming Grove Pharmacy
10.2024 - Current
- Maintained cleanliness and organization of pharmacy counter and surrounding areas.
- Provided information regarding order status, store hours, and pharmacy procedures via telephone.
- Greeted customers, offering friendly and knowledgeable assistance to inquiries.
- Handled sensitive patient situations with professionalism and empathy, ensuring confidentiality.
Driver
Drip Drop Waterproofing
02.2020 - 12.2024
- Maintained strict adherence to traffic laws and safety regulations during operations.
- Enhanced customer satisfaction by ensuring punctuality and compliance with delivery schedules.
- Upheld cleanliness standards for vehicle interior and exterior, reinforcing professional company image.
- Demonstrated extensive knowledge of local geography and optimal route planning.
- Provided timely delivery updates and confirmed locations through effective customer communication.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues.
- Coordinated transportation schedules through effective communication with dispatchers and personnel.
- Maintained an accident-free driving record, bolstering company reputation over time.
Laboratory Technician/Assistant
Rapid Care Urgent Care
04.2021 - 09.2024
- Performed advanced analytical testing using chromatography, spectrophotometry, and other methods to obtain accurate results.
- Assisted in designing experimental procedures based on established methodologies while adhering to strict quality control standards.
- Played an active role in troubleshooting technical issues related to equipment malfunction or procedural discrepancies within the laboratory setting.
- Ensured proper handling of hazardous materials according to safety protocols, minimizing risk of accidents or injuries in the lab.
Driver
Motty"s Car Service
08.2010 - 01.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education
Surgical Tech
01-2022
Diploma - Medical Assistant
01-2000
GED -
01-1999
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Medication labels
- Organizing supplies
- Resolving complaints
- Receiving incoming supplies
- Verifying orders
- Processing payments
- Dosage form preparation
- Patient confidentiality
- HIPAA compliance
- Healthcare regulations
- Motivational skills
Timeline
Pharmacy Assistant - Blooming Grove Pharmacy
10.2024 - Current
Laboratory Technician/Assistant - Rapid Care Urgent Care
04.2021 - 09.2024
Driver - Drip Drop Waterproofing
02.2020 - 12.2024
Driver - Motty"s Car Service
08.2010 - 01.2022
Eastwick College - , Surgical Tech
Elmsford Ultrasound School - Diploma, Medical Assistant
Ardsley HighSchool - GED,
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