Michelle Pemberton
Summary
Innovative retail professional known for strong leadership and exceptional customer service. Proven ability to optimize store operations and foster a collaborative team environment, contributing to significant revenue growth.
Overview
20
20
years of professional experience
Work History
Store Director
Maverik
Salt Lake City, Utah
01.2018 - 05.2026
- Increased store revenues by cultivating new customers, providing superior service, and applying pricing strategies and up-selling techniques.
- Managed daily store operations to enhance workflow efficiency and drive customer satisfaction.
- Hired, trained, and supervised store personnel to build a skilled and motivated team.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Oversaw inventory management to optimize stock levels and ensure product availability.
Accountant
Aesthetic VideoSource
West Jordan, Utah
05.2008 - 12.2010
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Assisted in budget preparation and expense tracking for various projects.
- Delivered superior level of customer service to small business clients.
Waitress/FOH Manager
Guadalahonky's Mexican Rstrnt
Draper, UT
01.2006 - 04.2008
- Ensured attentive service to guests, fostering a welcoming atmosphere in a fast-paced dining environment.
- Delivered food and beverages promptly, contributing to positive dining experiences.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Facilitated training for new staff on service protocols and menu knowledge to enhance team performance.
- Facilitated training sessions for new employees to ensure understanding of service protocols.
Education
High School Diploma -
Bingham High
South Jordan, UT05-1998
Skills
- Retail operations oversight
- Inventory management
- Sales strategy
- Team leadership
- Customer service excellence
Timeline
Store Director
Maverik
01.2018 - 05.2026
Accountant
Aesthetic VideoSource
05.2008 - 12.2010
Waitress/FOH Manager
Guadalahonky's Mexican Rstrnt
01.2006 - 04.2008
High School Diploma -
Bingham High