I’m very independent but also a team player. I love helping others by creating a positive work environment. I am resolution driver and I believe that listening as well as directing the outcome of any issue is my given talent.
Overview
7
7
years of professional experience
Work History
Processor
ExamWorks
Tampa, Florida
04.2023 - Current
Researched customer accounts and ensured timely payments were made.
Verified borrower information including income, assets, liabilities and employment history.
Identified areas where processes can be improved upon to increase efficiency and productivity.
Loan Officer (Remote)
Small Business Administration
Dallas, TX
11.2020 - 05.2022
Identified opportunities for cross-selling additional products and services.
Reviewed credit histories, income statements, and other financial information of loan applicants.
Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
Customer Service Manager
City of Tampa
Tampa, FL
06.2017 - 02.2019
Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Monitored staff performance to ensure adherence to customer service standards.
Maintained accurate records of customers' interactions with the company in order to provide better future services.