Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Pereira

Tampa,FL

Summary

I’m very independent but also a team player. I love helping others by creating a positive work environment. I am resolution driver and I believe that listening as well as directing the outcome of any issue is my given talent.

Overview

7
7
years of professional experience

Work History

Processor

ExamWorks
Tampa, Florida
04.2023 - Current
  • Researched customer accounts and ensured timely payments were made.
  • Verified borrower information including income, assets, liabilities and employment history.
  • Identified areas where processes can be improved upon to increase efficiency and productivity.

Loan Officer (Remote)

Small Business Administration
Dallas, TX
11.2020 - 05.2022
  • Identified opportunities for cross-selling additional products and services.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
  • Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.

Customer Service Manager

City of Tampa
Tampa, FL
06.2017 - 02.2019
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.

Education

Associate of Arts - Social Work

Tarrant County College District
Fort Worth, TX
05-2010

Some College (No Degree) - Social Work

Texas Woman's University
Denton, TX

Skills

  • Document Management
  • Microsoft Excel
  • Data Entry
  • Project Design

Timeline

Processor

ExamWorks
04.2023 - Current

Loan Officer (Remote)

Small Business Administration
11.2020 - 05.2022

Customer Service Manager

City of Tampa
06.2017 - 02.2019

Associate of Arts - Social Work

Tarrant County College District

Some College (No Degree) - Social Work

Texas Woman's University
Michelle Pereira