Michelle Peters
Redding,CA
Summary
Forward-thinking professional with years of experience in top-tier organizational support, ensuring consistent day-to-day operations in fast-paced environments. Skilled in time management, problem-solving, and clear communication. Proven ability to maintain service continuity through efficient coordination and timely issue resolution.
Overview
14
14
years of professional experience
Work History
Fiscal Accounts Assistant
Far Northern Regional Center
Redding , CA
10.2024 - Current
- Assisted POS supervisor with daily duties and operational tasks.
- Completed weekly processes, including SOF report, ensuring timely submission to trust supervisor.
- Audited high volumes of vendor invoices to guarantee billing accuracy.
- Met check run deadlines consistently for timely vendor payments.
- Resolved billing inquiries via phone and email, improving customer satisfaction through effective troubleshooting.
- Generated Excel reports to analyze data, enhancing team accuracy prior to check runs.
- Audited SDP spending plans and collaborated with service coordinators for accuracy.
- Processed SDP authorizations and invoices for prompt payment.
Revenue Cycle Manager
Team Perio
Redding, California
04.2021 - 10.2024
- Lead executive team meetings presenting financial oversight reports.
- Scheduled and coordinated attendance for executive team meetings.
- Managed revenue cycle processes to maximize cash flow and reduce delays.
- Executed audits of data for revenue trends to identify improvement areas.
- Oversaw accounts payable operations ensuring timely payments and accuracy.
- Handled claim appeals to secure denied reimbursements effectively.
- Produced monthly and year-end financial reports for strategic decision-making.
- Negotiated insurance and vendor contracts to achieve favorable terms.
- Maintained provider licensures and credentialing to ensure compliance standards.
- Administered CPT, ADA, and ICD 10 billing processes to optimize revenue capture.
Customer Care Representative
Blue Shield of California
06.2016 - 04.2021
- Collaborated with internal teams to streamline customer service processes and improve efficiency.
- Provided training support for new hires related to customer service processes and procedures.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Documented customer interactions in the CRM system for accurate record-keeping.
ROI Specialist
Professional Medical Copy
12.2012 - 06.2016
- Fulfilled court-subpoenaed release of information requests efficiently.
- Audited large volumes of medical records to ensure accuracy of management by healthcare staff.
- Maintained strict adherence to HIPAA guidelines as custodian of records.
- Invoiced clients for digital and hard copy transfers of medical records.
Education
High School Diploma -
Oak View High School
01-2010
Skills
- Data analysis
- Effective communication
- Conflict resolution
- Financial analysis
- Executive support
- Email management
Timeline
Fiscal Accounts Assistant
Far Northern Regional Center
10.2024 - Current
Revenue Cycle Manager
Team Perio
04.2021 - 10.2024
Customer Care Representative
Blue Shield of California
06.2016 - 04.2021
ROI Specialist
Professional Medical Copy
12.2012 - 06.2016
High School Diploma -
Oak View High School