MICHELLE PETERSON-STECKLEIN
Olathe,KS
Summary
Sales and operations professional with broad experience leading customer relationships, portfolio performance, and cross-functional coordination. Connects operational oversight, commercial negotiations, financial control, and team leadership to stronger customer loyalty, smoother operations, and measurable business results.
Overview
20
20
years of professional experience
Work History
North America Sales & Marketing Director
HOME STATE APPAREL
07.2022 - Current
- Lead sales and marketing initiatives focused on account development, customer engagement, and business growth.
- Conducted outreach, presented product offerings, and negotiated commercial arrangements, resulting in increased sales opportunities with prospective and existing customers.
- Developed and maintained strategic relationships with wholesale accounts and organizations, enhancing customer loyalty and retention.
- Identified customer needs, recommended solutions, coordinated order requirements, and managed follow-through to support a positive customer experience.
- Coordinated sales, marketing, production, and fulfillment efforts to effectively address customer needs and uphold service standards.
- Managed competing priorities independently while maintaining accountability for customer communication and business outcomes.
Commercial Property Manager
EXECUTIVE HILLS MANAGEMENT
01.2018 - 07.2022
- Managed operations for a portfolio of 10 Class A office buildings, ensuring tenant needs were met and coordinating vendors, contractors, maintenance, and capital improvement projects.
- Served as a key point of contact for commercial tenants and service partners, resolving concerns and coordinating timely solutions.
- Coordinated tenant improvement projects and capital expenditures, aligning operational requirements with property standards and stakeholder expectations.
- Managed contractor relationships, solicited and evaluated bids, coordinated project schedules, and monitored work quality.
- Maintained documentation, tracked project progress, and communicated updates to support accountability and effective decision-making.
- Built collaborative relationships with internal stakeholders and external partners, enhancing service delivery and tenant satisfaction.
Property Manager
PRICE BROTHERS
01.2010 - 12.2017
- Managed residential property operations across a portfolio of approximately 312–492 units, maintaining occupancy levels of approximately 95–100% and working toward exceeding net operating income goals.
- Managed annual budgets, reviewed financial performance, performed residential budget variance analysis, and supported expense control and financial reporting.
- Led, hired, and trained a 13-member onsite team, establishing expectations for customer service, operational performance, and accountability.
- Coordinated capital projects, property maintenance, and make-ready activities, balancing customer needs and budgets to meet deadlines and uphold quality standards.
- Negotiated vendor and service contracts, coordinated maintenance requirements, and managed vendor performance to support cost-effective operations.
- Approved vendor invoices, managed purchase orders, and coordinated financial administration to ensure timely and accurate processing.
- Resolved complex resident concerns, delinquencies, and sensitive situations with professionalism and sound judgment to maintain resident satisfaction.
New Home Assistant Sales Manager
CMS HOMES
03.2007 - 08.2009
- Guided prospective homebuyers through the new-home sales process, fostering relationships and facilitating informed purchase decisions.
- Collaborated with stakeholders to address customer needs, enhancing the overall home buying experience.
- Answered customer questions about home features, construction topics, and sales requirements.
- Developed expertise in consultative selling, customer service, and relationship management.
Education
Associate of Arts - General Studies
Johnson County Community College
Overland Park, KS05-2036
Skills
Personal Information
Title: SENIOR ACCOUNT MANAGEMENT | CLIENT RELATIONSHIPS | BUSINESS OPERATIONS
License
Licensed Real Estate Agent - Kansas and Missouri
Timeline
North America Sales & Marketing Director
HOME STATE APPAREL
07.2022 - Current
Commercial Property Manager
EXECUTIVE HILLS MANAGEMENT
01.2018 - 07.2022
Property Manager
PRICE BROTHERS
01.2010 - 12.2017
New Home Assistant Sales Manager
CMS HOMES
03.2007 - 08.2009
Associate of Arts - General Studies
Johnson County Community College