Michelle Piedrahita
Lakeland,FL
Summary
Customer service professional dedicated to meeting and exceeding customer expectations with a background in the field roles with high-volume customer demands. Skilled in assessing customer needs and demands as well as handling customer complaints and concerns with compassionate and patience. Outstanding communicator offering strong phone etiquette and active listening and reporting skills.
Overview
3
3
years of professional experience
Work History
Customer Care Agent - Bilingual
Publix Corporate
Lakeland, FL
11.2023 - Current
- Provide great customer service to Publix customers by providing timely and accurate responses to customers contacting the Publix corporate office via phone, email, or letter.
- Follow up with store and district managers to provide resolutions to our customers.
- Answer any company questions involving policies, products, store concerns, praises, technical systems, and overall experiences at our stores.
- Maintained updated knowledge of products and services offered by the company.
Track and Trace
Publix Corporate Transportation
Lakeland, FL
03.2023 - 11.2023
- Monitoring the delivery status of inbound loads and identifying those in jeopardy of not arriving on the requested due date.
- Maximizing on-time deliveries into Publix facilities by initiating contact with warehouse receiving departments, vendors, and carriers.
- Monitoring delays at shipping and receiving locations to minimize cost to Publix.
Transportation Scheduling Coordinator
Publix Corporate Transportation
Lakeland, FL
11.2022 - 03.2023
- Receiving, processing, and confirming delivery appointments for all Publix receiving warehouses and manufacturing facilities using TMS, PASS, and Outlook.
- Managing warehouse slot capacity to maintain balance.
- Responding timely and providing communication to Corporate Purchasing, Distribution facilities, carriers, and suppliers.
Lead Spa Coordinator
Face To Face Spa
Bee Cave, TX
11.2021 - 05.2022
- Respond to clients' inquiries and complaints in a timely manner while providing outstanding customer service.
- Maintained high functional, operational, and organizational levels during high-traffic hours, seasonal promotions, and sold memberships and products to clients.
- Worked with new employees to enforce account management protocols, customer service standards, and optimize performance.
Education
High School Diploma -
Mulberry Senior High School
Mulberry, FL05.2019
Skills
- Customer Service
- Attention to detail
- Critical Thinking
- Fluent in written and spoken English
- Fluent in written and spoken Spanish
- Problem Resolution
- Natural Team Player
- Quick Learner
- Organization
- Flexibility
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Customer Care Agent - Bilingual
Publix Corporate
11.2023 - Current
Track and Trace
Publix Corporate Transportation
03.2023 - 11.2023
Transportation Scheduling Coordinator
Publix Corporate Transportation
11.2022 - 03.2023
Lead Spa Coordinator
Face To Face Spa
11.2021 - 05.2022
High School Diploma -
Mulberry Senior High School
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