Michelle Pinto
Glen Cove,NY
Summary
Experienced and dependable professional with a strong background in customer service and team management across diverse settings. Known for fostering positive client experiences, resolving issues efficiently, and leading staff with integrity and accountability. Adept at handling high-pressure environments, optimizing team performance, and ensuring customer satisfaction through clear communication, and proactive problem-solving. Committed to creating welcoming, efficient, and service-oriented work environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Guest Relations
Glen Cove Center for Nursing & Rehabilitation
Glen Cove, NY
08.2025 - Current
- Oversee all aspects of the resident and family experience, ensuring high levels of satisfaction and trust.
- Collaborate with Admissions, Clinical, and Social Work departments to support seamless resident transitions.
- Conduct daily resident rounds and post-discharge follow-ups for service improvement.
- Advocate for patient rights while promoting dignity and quality care.
Assistant Manager
Robbie Wagner & Tournament Training Center
Glen Cove, NY
06.2019 - 08.2025
- Supervised front desk operations, and coordinated scheduling for tournaments and events.
- Managed staff schedules, time-off approvals, and coverage.
- Resolved customer concerns professionally to maintain satisfaction.
- Trained and onboarded new employees.
- Prepared financial reports and managed daily operations.
- Developed marketing materials to promote training programs and upcoming tournaments.
- Oversee daily operational flow, ensuring the facility runs smoothly.
Business Development Representative
East Hills Chrysler Jeep & Dodge
Roslyn, NY
06.2012 - 05.2019
- Managed high-volume inbound and outbound calls.
- Maintained clear communication throughout the sales process.
- Addressed service and delivery concerns promptly.
- Supported post-sale follow-up and customer satisfaction.
Education
Associate of Liberal Arts -
Nassau Community College
01.2018
High School Diploma -
Glen Cove High School
01.2011
Skills
- Guest and customer experience management
- Staff training
- Staff supervision
- Training and development
- Scheduling and planning
- Conflict resolution
- Problem solving
- Multitasking in fast-paced environments
- Interdepartmental collaboration
- Effective communication
- Team leadership
Certification
Licensed Esthetician, Long Island Nail Skin & Hair Institute,
Graduated 2019
Graduated 2019
Timeline
Director of Guest Relations
Glen Cove Center for Nursing & Rehabilitation
08.2025 - Current
Assistant Manager
Robbie Wagner & Tournament Training Center
06.2019 - 08.2025
Business Development Representative
East Hills Chrysler Jeep & Dodge
06.2012 - 05.2019
Associate of Liberal Arts -
Nassau Community College
High School Diploma -
Glen Cove High School