Michelle Pisenti
Chico
Summary
I am a reliable, responsible employee with exemplary customer service. I am a team player and have the ability to balance multiple tasks simultaneously. In my career, I have held three positions of management with three different companies. I am passionate about serving my customers with the utmost warmth and respect. I am confident that I will be a strong asset to your team for years to come.
Overview
20
20
years of professional experience
Work History
Waitress
Hilltop Cafe
Magalia
07.2021 - Current
- Trained new staff on restaurant procedures and customer service standards to enhance service quality.
- Serve customers and uphold a clean dining space.
- Maintain cleanliness and organization of dining area and service stations.
- Managed DoorDash and To Go orders to ensure efficient service delivery.
- Opened restaurant four days each week, ensuring smooth and timely operations.
- Assisted in developing new operational policies for the restaurant.
- Inventory and stock management for the owner.
Office Manager
Four Seasons Roofing
Chico
03.2019 - 05.2021
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Performed bookkeeping duties such as Account Payable and Accounts Receivable.
- Ensured accuracy for company cash accounts, balanced and reconciled all accounts.
- Executed weekly payroll, maintaining timely and accurate employee compensation.
- Monitored client payments and contacted clients regarding past due balances.
- Managed office inventory and placed new supply orders.
Life and Health Agent
American Income Life
Chico
05.2018 - 03.2019
- Guided clients in selecting appropriate insurance products and services tailored to their needs.
- Built and nurtured lasting client relationships through proactive follow-ups and personalized support.
- Partnered with underwriting team to assess client applications and finalize insurance policies, ensuring alignment with client expectations.
Head Waitress
Red Rooster Cafe
Durham
09.2017 - 05.2018
- Responsible for opening and closing the restaurant five days a week.
- Provided exceptional service to high volume of daily customers.
- Maintained a clean and professional atmosphere.
- Supported owner in additional restaurant duties including making daily deposits at the bank.
Office Manager
Gorrill Ranch
Durham
01.2007 - 07.2017
- Provided office support, managed phone communications, and greeted customers to enhance visitor experience.
- Charged with bi-weekly payroll, Accounts Payable and Accounts Receivable.
- Coordinated safety measures and monitored field work operations to ensure compliance with regulations.
- Oversaw insurance accounts for crop health, worker's compensation, life, and liability certifications to ensure compliance and coverage.
- Remained in control of DMV renewals, building tests, inspections, and notices.
- Ordered fuels, lubricants, and propane while maintaining detailed usage logs to streamline inventory management.
- Maintained inventory records and tracking schedule.
- Executed harvesting processes and monitored crop yields for rice and orchard production.
- Chemicals record management and county disclosure.
Skills
I have excellent customer service experiences, sales and finding and creating solutions for customers and co-workers I am great with working with a team, as a team I have management skills and training I have my Serve-Safe Certification and my ABC Certification I am knowledgeable with QuickBooks, Excel, Power Point, Word, and am currently using CAKE software
Timeline
Waitress
Hilltop Cafe
07.2021 - Current
Office Manager
Four Seasons Roofing
03.2019 - 05.2021
Life and Health Agent
American Income Life
05.2018 - 03.2019
Head Waitress
Red Rooster Cafe
09.2017 - 05.2018
Office Manager
Gorrill Ranch
01.2007 - 07.2017