Michelle Poindexter
Flint,MI
Summary
Detail-oriented professional with a background in healthcare and retail customer service. Strong skills in scheduling, copay collection, and accurate record updates. Committed to efficient workflows, clear communication, and positive patient experiences.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Michigan Eye Institute
Flint, Michigan
03.2025 - Current
- Registered patients at front desk, confirming demographics for accurate Michigan Eye Institute records.
- Verified insurance coverage and eligibility before Michigan Eye Institute visits.
- Collected copayments and processed front desk transactions, ensuring efficient patient flow.
- Scheduled eye care visits for Michigan Eye Institute patients.
- Welcomed patients upon arrival and directed them to appropriate areas, enhancing overall patient experience.
- Supported patients with forms, instructions, and clinic information.
- Updated electronic medical records with patient information and visit details.
- Adhered to HIPAA regulations when handling confidential patient information.
Cashier
Meijer
Flint, Michigan
05.2024 - 03.2025
- Greeted Meijer guests and processed purchases at checkout lanes
- Applied coupons, discounts, and store promotions at register
- Bagged groceries carefully and organized customer orders for carryout
- Resolved guest questions and directed shoppers to store services
- Maintained clean checkout area and stocked front-end supplies
- Supported self-checkout areas and assisted team members during busy periods
Operations Manager
McLaren Medical Group
Fenton, Michigan
06.2017 - 02.2024
- Directed daily clinic operations for McLaren Medical Group medical practices
- Coordinated vendor relations and managed supply chain and facility operations
- Supervised employee workflow to ensure productivity and uphold quality standards
- Monitored and improved efficiency of processes, team performance, and customer service.
- Reviewed operational reports to enhance service procedures
- Supervised patient access workflows and appointment coordination
- Monitored compliance with healthcare policies and regulatory standards
Education
High School Diploma -
Davison Sr High School
Davison, MI06-1983
Skills
- Patient access management
- Patient scheduling
- Insurance verification
- Copay collection
- Records management
- Healthcare compliance
- Patient engagement
- Patient communication
Timeline
Patient Service Representative
Michigan Eye Institute
03.2025 - Current
Cashier
Meijer
05.2024 - 03.2025
Operations Manager
McLaren Medical Group
06.2017 - 02.2024
High School Diploma -
Davison Sr High School