Michelle Poling
Panama City Beach
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Indiana BMV
Lawrenceburg
06.2021 - 10.2024
- Led daily operations to ensure efficient service delivery at Indiana BMV.
- Trained and mentored team members on policies and procedures.
- Coordinated schedules to optimize staff coverage during peak hours.
- Resolved customer issues by providing effective solutions and support.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Learning Ambassador
Amazon CVG2
Hebron
07.2018 - 03.2021
- Facilitated onboarding sessions for new associates to enhance learning experience.
- Developed training materials and resources to support employee development initiatives.
- Coordinated workshops to promote best practices in operational efficiency and safety.
- Assisted management in identifying training needs for improved workforce performance.
- Participated in training sessions related to eLearning tools and techniques.
- Analyzed student performance data to recommend strategies for improving learning outcomes.
- Provided guidance to students on how to navigate the Learning Management System.
Store Manager
Sally Beauty Holdings Inc.
Harrison
03.2010 - 07.2018
- Managed daily store operations and ensured adherence to company policies.
- Trained and developed staff on product knowledge and customer service skills.
- Oversaw inventory management, including stock levels and product displays.
- Implemented promotional strategies to enhance customer engagement in-store.
- Conducted regular staff meetings to communicate updates and address concerns.
- Maintained a clean and organized store environment for optimal customer experience.
- Monitored sales performance and identified areas for improvement in operations.
- Collaborated with corporate teams to align local marketing efforts with brand goals.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
Education
Medical Assistant - Medical Assistant
Institute of Medical And Dental Technology
Cincinnati, OH 08.2004 - 08.2005
Managing Cosmetologist - Managing Cosmetology
International Academy Of Hair Design
Cincinnati, OH 05.1995 - 04.1997
Skills
- Team management
- Customer service
- Employee training
- Operational efficiency
- Performance evaluation
- Process improvement
- Staff scheduling
- Conflict resolution
- Compliance adherence
- Effective communication
- Problem solving
- Leadership development
- Motivation techniques
- Positive reinforcement
- Complaint resolution
- Workflow management
- Performance evaluations
- Flexible schedule
- Verbal and written communication
- Employee evaluation
- Shift scheduling
- Overseeing daily activities
- Staff education and training
- Call center operations
- Coaching
- Team building
References
References available upon request.
Timeline
Team Leader
Indiana BMV
06.2021 - 10.2024
Learning Ambassador
Amazon CVG2
07.2018 - 03.2021
Store Manager
Sally Beauty Holdings Inc.
03.2010 - 07.2018
Medical Assistant - Medical Assistant
Institute of Medical And Dental Technology
08.2004 - 08.2005
Managing Cosmetologist - Managing Cosmetology
International Academy Of Hair Design
05.1995 - 04.1997