Michelle Powell
Rex,GA
Summary
Motivated and dedicated professional with years of expertise in customer service and care . Proven track record of success in client relations and independent thinking. Demonstrates expert insight and proficiency in following policies and procedures. Skilled and collaborative team leader with experience in coordinating, planning and supporting daily operations.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Communications Training Officer
Fulton County Emergency Services
Atlanta, GA
11.2021 - Current
- Monitors, instructs, and participates with trainee with dispatching law, ems and fire personnel
- Confers with management and other employees to understand work situations needing training updates.
- Tracks progress of trainees on a daily basis through an established evaluation process and writes reports regarding trainee's progress
- Oversaw team completing system training, program training and daily workflow training.
- Ensures trainee compliance with applicable rules and regulations of the Federal Communications Commission, Georgia Crime Information Center , and National Crime Information Center
- Trained and mentored three new personnel hired to fulfill various roles.
E911 Communications Officer II
Fulton County Emergency Services
01.2020 - 11.2021
- Dispatched the appropriate agency to the scene through use of radio and CAD System
- Provided detailed information to units (police, fire and/or EMS) while they are en route and/or on scene of a call
- Monitored status of available and unavailable response units to be able to dispatch calls within the agency's recommended time
- Placed phone calls to complainants, alarm companies, wreckers, and other agencies to gather/retrieve information for unit(s)
- Retrieved and relayed information from Georgia Crime Information Center and National Crime Information Center to verify wanted subjects, stolen cars, guns and other lost/stolen articles
E911 Communications Officer I
Fulton County Emergency Services
Atlanta, GA
03.2018 - 01.2020
- Answered incoming emergency and non-emergency voice and TDD calls from public.
- Remained available to callers while units are in route and check medical statuses
- Utilized computers to enter and retrieve data/information related to police, fire, and emergency medical service activity.
- Conducted phone calls to complainants, alarm companies, wreckers, and other agencies to gather further information for unit(s).
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
Administrative Assistant
Mack's Hauling, Inc.
08.2017 - 03.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Maintained office schedules and event calendars; managed office equipment and office space
- Composed, typed and distributed daily reports and correspondences for distribution to staff.
- Planned and scheduled project timelines while managing budget and equipment.
- Worked alongside management to ensure compliance with all organizational policies; developed and presented progress reports.
- Greeted prospective employees, provided paperwork, scheduled tours, and coordinated interviews with owner for employment.
- Answered phones in an office environment, speaking with customers statewide to help check invoices against charges and work rendered/inventory received.
Education
Bachelor of Science - Criminal Justice
Clayton State University
Morrow, GA 08.2010 - 12.2016
Skills
Data Collection
Customer Service
Data Entry
Leadership
Teamwork
Problem Solving
Training
Crisis Management
Critical Thinking
Timeline
Communications Training Officer
Fulton County Emergency Services
11.2021 - Current
E911 Communications Officer II
Fulton County Emergency Services
01.2020 - 11.2021
E911 Communications Officer I
Fulton County Emergency Services
03.2018 - 01.2020
Administrative Assistant
Mack's Hauling, Inc.
08.2017 - 03.2018
Bachelor of Science - Criminal Justice
Clayton State University
08.2010 - 12.2016