Michelle Q. Rice
Sunbury
Summary
Dedicated and skilled Registered Nurse with over 25 years of comprehensive experience, including 19 years as a Clinical Liaison in various hospitals in Columbus and surrounding areas. Recognized for a compassionate approach to patient care and exceptional interpersonal and communication skills that foster strong relationships with patients, families, and healthcare teams. Proven ability to market services effectively and advocate for patient needs, ensuring optimal care delivery and satisfaction. Committed to enhancing healthcare outcomes through collaboration and a deep understanding of clinical processes.
Overview
14
14
years of professional experience
Work History
Registered Nurse/Nurse Clinical Liaison
Embassy Healthcare
Columbus, OH
08.2025 - Current
- Facilitate communication and collaboration between hospitals and post-acute care providers.
- Assist with patient referrals by conducting clinical assessments. Support care transitions to promote continuity of service.
- Cultivate strategic relationships to maximize occupancy.
- Champion patient advocacy initiatives to enhance care quality and reduce readmission rates.
- Assess patient referrals to determine admission suitability for skilled nursing facility by reviewing medical records and med lists and conducting face-to-face clinical assessments.
- Facilitate collaboration among discharge planners, case managers, and physicians to ensure safe, efficient transition from hospital to skilled nursing facility.
- Facilitate education for patient and families on post-acute care, addressing concerns and serving as primary liaison to ensure satisfaction.
Registered Nurse/Hospital Liaison
Holland Management
Medina, Ohio
03.2018 - 05.2025
- Spearheaded central intake and admissions processes to enhance facility census growth in Delaware, Marysville, Mount Vernon, and surrounding areas.
- Cultivated and sustained referral relationships through daily interactions with hospital social workers, physicians, case managers, and other clinicians.
- Executed pre-admission assessments to evaluate clinical status of patient referrals.
- Facilitated onsite patient referrals to enhance center visibility and serve as an educational resource for patients, families, hospitals, and healthcare professionals.
Registered Nurse/Hospital Liaison
Mayfair Village Skilled Nursing and Rehabilitation Center
Columbus, Ohio
11.2023 - 05.2025
- Facilitate patient referrals and build strong relationships with healthcare professionals to increase admissions and uphold the facility’s reputation
- Conduct pre-admission screenings, communicate with patients and families, and educate them on Mayfair’s services
- Collaborate with case managers and discharge planners to expedite the admission process
- Navigate managed care processes effectively to support patient access and reimbursement
- Perform initial assessments to determine patient suitability for admission
- Maintain open communication within the center to keep all departments informed of incoming patients
- Cultivate and strengthen partnerships with physicians, case managers, and discharge planners
- Support central intake operations across four centers as needed
- Identify and develop new referral sources to expand the facility’s network
Registered Nurse/Clinical Liaison
Peregrine Health Services
Columbus, Ohio
12.2014 - 03.2018
- Spearheaded identification, management, and development of lead sources for multiple skilled facilities within PHS.
- Cultivated and sustained robust professional relationships with physicians, case managers, social workers, and potential referral sources within Columbus hospital systems, including Ohio Health, Ohio State Select Specialty, and Mount Carmel Hospital systems.
- Executed on-site clinical assessments for potential skilled nursing facilities, assisted living, long-term care, hospice, and Alzheimer's patients.
- Gathered essential medical and financial information to facilitate patient admission qualification.
- Facilitated communication between case managers, physicians, and healthcare team members.
- Facilitated outreach to referring hospitals to promote service offerings and strengthen partnerships.
- Pursued ongoing education on Medicare, Medicaid, and commercial insurance guidelines.
- Developed quarterly sales plans. Compiled target lists for marketing initiatives. Maintained daily marketing log for tracking activities.
Registered Nurse/Clinical Liaison
Select Specialty Hospitals
Columbus, Ohio
11.2012 - 11.2014
- Cultivated and strengthened professional relationships with payers, discharge planners, physicians, and clinicians across all hospital systems.
- Facilitated education for hospital staff, patients, and families about services offered by specialty hospitals.
- Executed census development strategies for designated hospitals.
- Cultivated strategic partnerships with referral community, including physicians, discharge planners, and payers.
- Leveraged clinical expertise within hospital systems to identify patients poised for LTACH care prior to discharge.
- Leveraged strong clinical background and payer knowledge to enhance communication effectiveness.
Director of Admissions/Marketing/Clinical Liaison
Communicare Healthcare Services
Columbus, Ohio
01.2012 - 10.2012
- Spearheaded initiatives to enhance short-term rehabilitation and long-term care census through proactive monitoring of payer mix.
- Cultivated and sustained referral partnerships with community events.
- Navigated Medicare, Medicaid, and insurance systems to ensure accurate benefit verification.
- Facilitated brand identity development focused on short-term rehabilitation initiatives.
- Maintained regular communication with referral sources regarding patient status and discharge outcomes.
- Formulated comprehensive marketing action plans to drive brand awareness.
Education
Associate Degree - Applied Science/Nursing Technology
Columbus State Community College
Columbus, OHSkills
- Proficient in OSU Hospitals patient systems
- Proficient in OhioHealth and Trinity Epic systems
- Careport system proficiency
- Microsoft Word
- Excel spreadsheet management
- PCL electronic medical records
Affiliations
- Liaisons of Central Area Hospitals
- Northwest Marketing Group
- Franklin County Task Force
- Delaware County Task Force
- Hilliard Chamber of Commerce
- Dublin Chamber of Commerce
- Central Ohio Area on Aging
Timeline
Registered Nurse/Nurse Clinical Liaison
Embassy Healthcare
08.2025 - Current
Registered Nurse/Hospital Liaison
Mayfair Village Skilled Nursing and Rehabilitation Center
11.2023 - 05.2025
Registered Nurse/Hospital Liaison
Holland Management
03.2018 - 05.2025
Registered Nurse/Clinical Liaison
Peregrine Health Services
12.2014 - 03.2018
Registered Nurse/Clinical Liaison
Select Specialty Hospitals
11.2012 - 11.2014
Director of Admissions/Marketing/Clinical Liaison
Communicare Healthcare Services
01.2012 - 10.2012
Associate Degree - Applied Science/Nursing Technology
Columbus State Community College