Michelle Quetant
JCC Metrowest
West Orange,NJ
11
years of professional experience
Administrative and Human Resources professional with 6+ years of experience in administrative support, payroll, personnel administration, recordkeeping, and customer service. Experienced in municipal and regulated environments, with strong skills in computerized systems, confidential records, report preparation, and data management. Organized, detail-oriented, and able to manage multiple priorities independently while maintaining accuracy and confidentiality.
Work History
Account Clerk (Part Time)
9 Months- Provide administrative and clerical support for municipal tax processing and related office operations.
- Review, process, file, and maintain tax documents, payment records, and financial reports in accordance with municipal and state requirements.
- Respond professionally to public and employee inquiries regarding tax forms, account balances, payments, and procedures.
- Utilize computerized municipal systems to enter, retrieve, and maintain financial and taxpayer information.
- Maintain accurate and organized records while handling confidential financial information.
- Research and compile information to assist with tax-related inquiries, recordkeeping, and administrative functions.
- Support daily office operations and assist with administrative tasks and special projects as assigned.
HR Payroll Administrator
5 Years 9 Months- Provide comprehensive administrative support related to personnel, payroll, employee records, and employment documentation.
- Serve as a primary point of contact for employee and management inquiries regarding payroll, benefits, policies, personnel status, and employment procedures.
- Process personnel transactions including new hires, rehires, promotions, pay changes, title changes, and other employment actions.
- Manage bi-weekly payroll processing for union and non-union employees, ensuring accurate and timely processing of payroll information.
- Coordinate full-cycle onboarding activities, including personnel documentation, data entry, records maintenance, and communication with employees and department managers.
- Maintain confidential personnel files and computerized HRIS records in accordance with organizational policies and record-retention requirements.
- Prepare reports and audit information for HR leadership and accounting, researching discrepancies and verifying personnel and payroll data.
- Compile and communicate staffing and personnel updates to department managers, IT, leadership, and other internal stakeholders.
- Support benefits administration, workers' compensation documentation, and other employee-related administrative processes.
- Exercise discretion when handling confidential employee, payroll, personnel, and employment information.
HR Account Coordinator
1 Year 2 Months- Be the face of all HR inquiries, execute daily follow-ups
- Review and complete onboarding paperwork for accuracy into Atrium’s system
- Maintain Excel and Google spreadsheets to organize data as necessary clarity
- Provide personalized service maintaining positive working relationships through phone and email contact and exceed expectations of team, clients, and management
Customer Support Coordinator
4 Years 1 Month- Maintained and documented customer inquiries using Excel, Google Sheets, and computerized information systems.
- Handled correspondence, calls, and follow-up activities while maintaining accurate records.
- Gathered and organized information to resolve inquiries and support daily operations.
- Communicated issues and recommendations to supervisors to improve administrative processes.
- Helped reduce the inbound queue by 20% through efficient workflow and timely response.
Education
B.S. - Business Administration; concentration in Marketing
Associates Degree - Business Administration
Skills
Municipal & Government Administration
Administrative & Clerical Support
Financial Record Management
Municipal Edmunds Accounting Software
Computerized Information Systems
HRIS & Payroll Systems
Employee Records Management
Report preparation
Records administration
Confidential Records Management
Data Entry & Information Management
Auditing & Recordkeeping
Employee onboarding
Microsoft Office: Word
Excel & PowerPoint
Customer service
Timeline
Account Clerk (Part Time)
Municipal Consultants, LLC
11.2025 - CurrentRead More
HR Payroll Administrator
JCC Metrowest
11.2020 - CurrentRead More
HR Account Coordinator
ATRIUM STAFFING
06.2019 - 08.2020Read More
Customer Support Coordinator
WEICHERT REALTORS
03.2015 - 04.2019Read More
Essex County College
Associates Degree from Business Administration
Read More
Rutgers University, The State University of New Jersey
B.S. from Business Administration; concentration in Marketing
Read More